Current jobs related to Optical Support Engineer - Manila, National Capital Region - Ciena

  • Optical Maintenance Engineer

    7 days ago

    Manila, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time

    Job Description:We are looking for an experienced Optical Maintenance Engineer to join our team and manage the maintenance of Optical equipment such as WDM (Wavelength Division Multiplexing), OTN (Optical Transport Network), and MSTP (Multi-Service Transport Platform) systems. The successful candidate will be responsible for remote troubleshooting, onsite...

  • Telecommunications Engineer

    7 days ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Technical Requirements:This position requires proven experience in maintaining and troubleshooting optical equipment such as WDM, OTN, and MSTP. A strong understanding of optical network layers, commissioning, and optimization is also necessary.Key Skills:Maintenance and troubleshooting of Optical equipment.Strong understanding of optical network layers,...

  • Optical Sales and Support Professional

    1 week ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Job Summary:Sales and Customer Support ProfessionalWe are seeking a highly motivated and enthusiastic sales staff member to join our team. As a sales staff member in the optical industry, you will be responsible for promoting and selling optical products to customers and providing exceptional customer service.About the Company:We are a leading provider of...

  • Fiber Optic Network Engineer

    2 days ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    About This Role:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing system-level pre and post-sales support for our customers.Your primary responsibilities will include remote or on-site testing, troubleshooting, and technical support for our products. You...

  • Optical Network Specialist

    7 days ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Job Description:We are seeking an experienced Optical Network Specialist to manage the maintenance of WDM, OTN, and MSTP systems. The ideal candidate will be responsible for remote troubleshooting, onsite support, commissioning, optimization, and software upgrades to ensure smooth operation of optical networks.Key Responsibilities:Maintain and troubleshoot...

  • Technical Support Associate

    2 days ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Job Summary:We are seeking a Technical Support Associate - Fiber Optics to join our team. As a Technical Support Associate, you will be responsible for providing technical support to customers regarding fiber optic telecommunications transport and switching equipment.This role requires a strong understanding of fiber optic technologies, including DWDM, ASON,...

  • Optical System Specialist

    5 days ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Detailed Job DescriptionThis is an exciting opportunity for a Telecommunications Designer to work on the development and implementation of high-speed communication networks. The successful candidate will be responsible for designing and deploying fiber optic and copper networks that meet customer specifications and guidelines.Key Responsibilities:Develop...

  • Senior Optical Network Expert

    2 days ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Role Description:We are looking for a Senior Optical Network Expert to join our team. As a Senior Optical Network Expert, you will be responsible for providing advanced technical support to customers regarding optical networking technologies.This role requires a strong understanding of optical transport systems, carrier Ethernet, and fiber optic...

  • Maintenance Technician for Optical Systems

    7 days ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Responsibilities and Tasks:This role involves performing various tasks related to the maintenance and troubleshooting of WDM, OTN, and MSTP systems. These tasks include remote troubleshooting, onsite support, commissioning, optimization, and software upgrades.Main Areas of Responsibility:Maintenance and Troubleshooting: Maintain and troubleshoot Optical...

  • Highly Skilled Optical Network Specialist

    6 days ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Job Description:We are seeking a highly skilled Optical Network Specialist to oversee the maintenance of optical equipment such as WDM (Wavelength Division Multiplexing), OTN (Optical Transport Network), and MSTP (Multi-Service Transport Platform) systems. The successful candidate will be responsible for remote troubleshooting, onsite support, commissioning,...

Optical Support Engineer

1 month ago

Manila, National Capital Region, Philippines Ciena Full time

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Your Role:

As a Technical Support Engineer, you will report to the Optical Support Manager and will provide system-level pre & post-sales support for CIENA's Customer base. This includes remote troubleshooting and technical support for CIENA products.

  • This position may also include day-to-day interaction with the customer concerning all aspects of network planning, deployment, technical network issues, and design.
  • Successful candidates may need to attend customer maintenance windows related to ongoing issues and provide support outside of normal business hours.
  • Successful candidates may also need to perform on-call duties 24x7 and work shifts, including public holidays and weekends when the business requires.
  • Work with internal customer-facing teams to manage customer issues.
  • Perform the function of Customer Lead Engineer (CLE) when assigned for specific accounts.

Your Responsibilities:

  • Provide remote technical support (via telephone or online) for identified CIENA products 24x7 when required.
  • Manage technical support cases/tickets end to end.
  • Attend maintenance windows when needed.
  • Be able to accept on-call duties outside of normal business hours including weekend and public holiday shifts when required.
  • Provide on-site support to Customers where required.
  • Communicate with Design and Supply Chain on problems/issues found in the field.
  • Utilize debug tools as well as lab research to aid Customer's technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training.
  • Work with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide Customer feedback.
  • Create, review, validate and publish required MOP/ISB/FSB documents.
  • Contribute to knowledgebase (KCS).
  • Help train newly hired Technical Support Engineers.
  • Perform other duties related to the role as assigned, either in an office or remote location.
  • Perform a Customer Lead Engineer role for specific customers, as assigned.
  • Perform Resident Engineering functions on-site or remote, as assigned.
#J-18808-Ljbffr