NOC/Network Engineer-Tier 2

1 week ago


Manila, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full time

This job is currently on a Work From Home setup until Notice and on a Mid to Night Shift (tagged in Shaw Site).

Job Summary:

The Global Network LifeCycle Management team is responsible for managing carrier grade multi-vendor Interconnection platforms. This includes performing routine planned software upgrades, hardware refresh, bulk circuit migrations, and configuration management, as well as hardware decommissioning to ensure a world-class network is maintained to deliver stable network services to our customers.

Reporting to the Global Networks LifeCycle Management team, this role will be responsible for planning and executing various functions on a multi-vendor network, including network installations, capacity upgrades, migrations, software upgrades, and planned maintenance activities on Internet service provider networks and peering exchanges.

Job Description:

  • Reports to the Global Networks LifeCycle Management team.
  • Uses platform scripting tools to generate new and incremental configurations to be applied to network equipment.
  • Integrates new/old network platforms into regional and global production network backbones.
  • Carries out scheduled out-of-hours maintenance activities according to change management policy.
  • Performs bulk device software upgrades on a multi-vendor service provider network.
  • Handles service migration, including:
    • Create/participate in the creation of SOW and identify services to be migrated.
    • Ensure IBX performs a cable audit and updates the SOW file (you'll need to request IBX to update you on the best device to use to allocate the new port).
    • Allocate new port to replace the old one.
    • Build new service configuration.
    • Write migration MOP and create CMR.
    • Execute the maintenance.
    • Send migration maintenance outcome to the Network Data team.
  • Supports service decommissioning of old equipment, including:
    • Remove all configurations from a device.
    • Work with the IBX to arrange safe de-installation of devices.
    • Arrange for proper disposal of the device adhering to eWaste regulations.
  • Handles service remediation and document updates.

Role Requirements:

  • 3 to 5 years' experience as a network engineer, ideally from an ISP or Telco background.
  • Previously worked on medium to large production networks in a support role.
  • Experience working with carrier grade equipment from at least 2 of the following vendors: Juniper, Nokia, Arista, and Cisco.
  • Required technical skills: MPBGP, MPLS, OSPF, IS-IS, L2VPN, L3VPN.
  • Desirable technical skills: VXLAN, EVPN, Network Automation Tooling, Python, Optical networks/DWDM.
  • Previous experience in tier 2/tier 3 network support.
  • Vendor certifications, e.g., JNCIA, CCNA, NRS I, are desirable.
  • Well organized with a willingness to learn.
  • Fluency in English required, with the ability to speak and write.
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