Level 1 Help Desk Technician

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeTechnical Full time $40,000 - $60,000
Technical Support Specialist

This role involves delivering high-quality Level 1 technical support to clients via various communication channels, including phone, email, and chat.

The successful candidate will have a solid technical background and excellent customer service skills to provide an exceptional user experience.

Key Responsibilities
  • Provide technical assistance to end-users via various communication channels.
  • Manage incidents and requests within the ticketing system.
  • Perform daily follow-ups with end-users and document resolution in the ticketing system.
  • Resolve common issues such as username and password problems.
  • Support software and application installations/uninstallations on devices.
  • Assist with multifactor authentication, single sign-on, and VPN setup.
  • Provide remote hardware support for laptops, tablets, mobile devices, and peripherals.
  • Offer general troubleshooting guidance to end-users.
Required Skills and Qualifications
  • CompTIA A+ certification
  • Experience supporting Microsoft 365, Windows 10, and Active Directory.
  • 1+ year of experience working with Mac OS.
  • Proficiency in the ServiceNow ticketing system.
  • Familiarity with remote access tools like LogMeIn, TeamViewer, and Take Control.
  • Ability to troubleshoot Windows hardware and software issues remotely.
  • Progressive experience in a Technical Support role, preferably in an MSP or call center IT support environment.
  • Knowledge of common technologies, including Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.
  • Understanding of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts.
  • Call center metrics and KPIs understanding.

We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on protected characteristics as outlined by federal, state, or local laws.

  • Help Desk Professional

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time ₱250,000 - ₱350,000

    Job OverviewWe are seeking a skilled Help Desk Professional to provide exceptional service and technical assistance to our customers. As the primary point of contact, you will be responsible for troubleshooting technical issues, providing solutions, and ensuring customer satisfaction.This role demands outstanding communication skills, a problem-solving...

  • Help Desk Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerExperience Full time $1,500 - $2,000

    As a key contributor to our organization, you will play a pivotal role in delivering exceptional customer experiences to our clients. This position is ideal for individuals who are passionate about helping others and thrive in dynamic environments.Key Responsibilities:Support & Troubleshooting: Respond promptly to customer inquiries via various communication...

  • Help Desk Expert

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeecustomer Full time $50,000 - $75,000

    Customer Support ProfessionalWe are seeking a dedicated and passionate customer support specialist to help customers resolve issues and provide excellent service. The ideal candidate is comfortable switching gears quickly and adept at handling multiple priorities.

  • Help Desk Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeService Full time ₱2,500,000 - ₱3,500,000

    Customer Service RoleWe are seeking a Customer Service Representative to deliver exceptional service and make a meaningful impact with every interaction.Key Responsibilities:Address Customer InquiriesHandle customer inquiries through various channels.Assist CustomersSupport customers with orders, shipping, product details, and returns.Quality-Based...

  • Help Desk Expert

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeSupport Full time $45,000 - $55,000

    Customer Support SpecialistWe are seeking a dedicated individual to fill the role of customer support specialist. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.This role involves:Responding to inquiries and issues via various communication...

  • Service Desk Technical Support Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerSupport Full time ₱3,200,000 - ₱4,800,000

    Service Desk Operator RoleAre you a technical support enthusiast looking for a challenging opportunity? We are seeking an experienced Service Desk Operator to join our team.The Service Desk Operator will be responsible for providing timely and effective technical support to customers via various communication channels. The ideal candidate will possess...

  • Help Desk Specialist

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeTechnical Full time ₱500,000 - ₱1,000,000

    About usWe are a dedicated team focused on empowering individuals and businesses worldwide.Our brand and culture drive growth, innovation, and positive change.Job OverviewThis challenging role offers the opportunity to develop your skills, work collaboratively with our team, and create value for our community.You will be part of our Management Team and...

  • IT Systems Professional

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeTechnical Full time ₱4,500 - ₱7,000

    Technical Support Role">We are seeking a skilled IT Help Desk Technician to provide exceptional support for our internal technology needs. As the primary point of contact, you will handle incoming support requests via phone, email, and ticketing system, ensuring timely and professional resolutions.Key responsibilities include:Triage and resolve Tier 1...

  • Veterinary Technician

    5 days ago

    Pagadian, Zamboanga Peninsula, Philippines A-Z Animal Wellness International Veterinary Corp. Full time ₱300,000 - ₱450,000 per year

    Who We're Looking ForWe are currently looking to hire an Veterinary Technician to join our teamThe ideal candidate will be a dependable, detail-oriented team player who loves pets and being part of a fun, supportive team.They will have experience rooming patients, surgical assisting experience and knowledge of equipment used, drawing blood and running...

  • Help Desk Expert

    1 week ago

    Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time $60,000 - $90,000

    Job DescriptionWe are seeking an exceptional customer support professional to join our team. As a Customer Support Advocate, you will be the first point of contact for our clients, handling inquiries and issues with professionalism and expertise.Your primary responsibility will be to provide top-notch support to our customers, ensuring their satisfaction and...