Help Desk Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomerExperience Full time $1,500 - $2,000

As a key contributor to our organization, you will play a pivotal role in delivering exceptional customer experiences to our clients. This position is ideal for individuals who are passionate about helping others and thrive in dynamic environments.

Key Responsibilities:
  • Support & Troubleshooting: Respond promptly to customer inquiries via various communication channels within agreed service level agreements.
  • Onboarding & Education: Guide new users through the platform setup process and provide comprehensive onboarding support.
  • Customer Advocacy: Gather user feedback and notify product and engineering teams of recurring issues or feature requests.
  • Cross-Functional Collaboration: Work closely with cross-functional teams to communicate customer challenges, needs, and expectations.
About You:
  • At least 2 years of customer support experience (preferably in SaaS or tech-driven settings).
  • Exceptional written and spoken English; clear, friendly, and professional communication style.
  • Strong ability to diagnose complex problems and walk customers through effective solutions.

This is an exciting opportunity to join a cutting-edge recruitment technology platform shaping the future of global hiring. If you are a customer-focused individual with a passion for delivering exceptional support, we would love to hear from you

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