Help Desk Expert

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeSupport Full time $45,000 - $55,000
Customer Support Specialist

We are seeking a dedicated individual to fill the role of customer support specialist. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the best possible experience.

This role involves:

  • Responding to inquiries and issues via various communication channels, including online chat, email, and phone calls.
  • Clarifying customer needs, determining causes, selecting solutions, explaining them, and following up to ensure issues are resolved.
  • Ensuring customers have all the necessary information and resources to troubleshoot problems efficiently.
  • Writing clear and concise help documentation for internal use and customer reference.
  • Escalating complex issues to the customer technical support team as needed.
  • Collaborating with cross-functional teams to develop and implement process improvements.

Key qualifications include:

  • English as your primary language, with secondary languages a plus.
  • At least one year of experience in a customer-facing role, preferably in a software or SaaS environment.
  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities.
  • Self-motivated and able to manage multiple projects simultaneously.

Bonus points include:

  • Bachelor's degree in a related field of study.
  • Two or more years of experience in a customer support role.

What We Offer:

A competitive compensation package, comprehensive training, and opportunities for growth and development.

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