Technology Solutions Expert

10 hours ago

Province of Palawan, Mimaropa, Philippines beBeeInnovator Full time ₱400,000 - ₱800,000
Technology Solutions Specialist

Drive business growth by delivering cutting-edge technology solutions for customers and partners. Our mission is to revolutionize global talent expansion, connecting businesses with dedicated full-time teams.

Key Responsibilities:
  • Design, develop, and implement scalable, secure, and high-performance technical solutions that enhance customer experience, engagement, and operational efficiency.
  • Translate business requirements into technical solutions that meet scalability and performance expectations.
  • Implement and support changes, enhancements, and upgrades to CX platforms, including Cisco, Genesys, Zoom, and other contact centre platforms.
  • Develop integrations between CX platforms, CRMs, and external systems via APIs and middleware.
Technical Requirements:
  • Demonstrated experience in a systems integrator or consultancy environment.
  • Proven experience building and consuming APIs (REST, SOAP, Node-Express, etc.).
  • Experience building custom Web Components for Salesforce Lightning, NetSuite, or similar platforms.
  • Familiarity with contact centre platforms, including Genesys Cloud CX, Cisco Webex Contact Centre, Zoom Contact Centre, and Amazon Connect.
  • Strong problem-solving and analytical thinking abilities.
Personal Qualities:
  • Adaptable and eager to learn new technologies and platforms quickly.
  • Collaborative team player who also thrives with autonomy and accountability.
  • Excellent communication skills for working with technical and non-technical stakeholders.
Benefits:

Career growth and development opportunities. Work closely with a team of industry leaders who have successfully scaled BPOs in the past.

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