Voice Systems Specialist

12 hours ago

Taguig, National Capital Region, Philippines beBeeEngineer Full time ₱800,000 - ₱1,200,000
Job Title: IT Voice Engineer

This role supports, maintains, and enhances our Genesys PureCloud solutions.

The role is responsible for the day-to-day operations, implementation, and migration of Genesys Cloud platforms, ensuring seamless communication experiences for users and stakeholders.

Responsibilities
  • Day to day support and maintenance of Genesys PureCloud solutions
  • Migration and implementation of Genesys PureCloud solutions
  • Monitor project progress and adjust as necessary to ensure successful project delivery
  • Creation of documentation and knowledge base
  • Responsible for managing incidents and service requests
  • Manage and coordinate team activities, working closely with different support groups
  • Conduct regular reviews of the platform to ensure optimal performance and user satisfaction
  • Act as the primary point of contact for stakeholders regarding Genesys PureCloud projects
Requirements
  • Hands-on experience troubleshooting Genesys PureCloud solutions
  • Experience with migration and implementation of Genesys PureCloud
  • Knowledge of call flows, inbound/outbound campaigns, call recordings and call monitoring
  • Good knowledge of gateway configuration and Genesys SIP trunking and dial plans
  • Able to troubleshoot and identify root causes via reading logs and other Genesys tools
  • Ability to clearly explain issues to vendors and provide necessary information
  • Knowledge of network routing, VOIP protocols, SIP responses, and handshake communications
What We Offer
  • Competitive total rewards package
  • Target variable incentives
  • Medical plan (HMO) from day 1 of employment with free dependents
  • Life insurance
  • Paid time-off benefits
  • Sick leave conversion
  • Night differential offered
  • Employee referral program
  • All mandatory statutory benefits

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