Ecommerce Supply Chain Manager

2 weeks ago

Porac, Philippines beBeeOPERATIONS Full time ₱2,000 - ₱2,500
Operations Coordinator

About the role:

We seek a highly organized and proactive Operations Coordinator to streamline and optimize daily operations of e-commerce and retail fulfilment business. You will play key role in inventory control, multi-platform stock management, logistics, order processing, retailer compliance, and process optimization.

You'll be working across multiple platforms like Amazon, eBay, Shopify, and TikTok Shop, ensuring everything runs smoothly, stock is managed effectively, and customers receive their orders on time.

This role requires strong attention to detail, problem-solving skills, and ability to multitask in fast-paced environment. KPIs and weekly performance tracking will be implemented to ensure continued improvement and success.

Key Responsibilities
  • Order Fulfilment & Logistics Coordination
    • Oversee and track all e-commerce orders from placement to delivery, ensuring on-time fulfilment.
    • Liaise with 3PL partners, couriers, and suppliers to resolve delivery issues quickly.
    • Implement and refine tracking systems to improve delivery times and order accuracy.
    • Proactively identify and resolve any bottlenecks in order fulfilment.
  • Multi-Channel Stock & Inventory Management
    • Manage stock levels across Amazon UK, Amazon USA, eBay, Shopify, and TikTok Shop in real-time.
    • Prevent overselling or stockouts by ensuring 95%+ accuracy in stock updates.
    • Organize stock transfers between warehouses and fulfilment centers for optimal efficiency.
    • Conduct regular inventory audits to reduce discrepancies and minimize errors.
  • Retail Order Management & Compliance
    • Oversee end-to-end process of fulfilling retail orders – from order placement to final delivery.
    • Manage production and delivery timelines to meet all retailer deadlines.
    • Ensure compliance with retailer requirements for packaging, labelling, and documentation.
    • Be primary point of contact for retailers, keeping them updated on operational matters.
  • Website Updates & Product Listings Management
    • Trigger website updates whenever stock changes, ensuring real-time accuracy.
    • Work with marketing & web team to update product descriptions, pricing, and stock availability.
    • Coordinate promotions and discounts based on stock levels to maximize sales and avoid over-discounting.
  • Customer Service & Issue Resolution
    • Be go-to person for escalated customer service issues, ensuring quick and efficient resolutions.
    • Track common customer complaints and develop strategies to reduce negative feedback.
    • Maintain and improve response times & resolution rates to enhance customer satisfaction.
  • System & Process Optimization
    • Identify inefficiencies and implement automation & process improvements to increase efficiency.
    • Work with internal teams to streamline workflows and integrate new tools.
  • Reporting & Performance Analysis
    • Provide weekly reports on operational performance, including order accuracy, fulfilment speed, stock levels, and customer issues.
    • Track KPIs and use data to propose improvements and optimizations.

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