Chief Client Strategist

1 day ago

Cebu City, Central Visayas, Philippines beBeeCustomer Full time $60,000 - $120,000
Customer Success Advocate

We are seeking a results-driven individual who has a passion for delivering exceptional customer experiences, leveraging technology and innovation to drive business growth. The Customer Success Manager acts as a trusted advisor to our clients, ensuring their success with our software and service.

The end goal is to increase value, retention, customer satisfaction, and ultimately revenue through expanded use of the platform.

  • You are a collaborative problem-solver who excels in building relationships with team members and customers.
  • You are a customer-centric professional that understands how to create lasting value for clients.
  • You accept the challenge of ensuring client happiness while remaining focused on increasing revenue.
  • You enjoy identifying goals, breaking them down, and finding solutions to achieve them.
  • You are forward-thinking and continuously strategize on where to find growth opportunities in client accounts.
  • You are dedicated to customer success and go above what's required to promote client satisfaction.
  • You are highly skilled at using technology, scheduling, running online meetings, writing emails, and representing yourself professionally over video calls.
  • You are able to think critically and rapidly come up with, articulate, and direct solutions to client issues that arise.
  • You are friendly, empathetic, a good listener, and have strong English communication skills, with the ability to communicate confidently with business owners and executives.

Responsibilities:

  • Become the primary contact post-sales, by conducting a thorough customer onboarding process and taking full ownership of account health.
  • Prepare the account to be billable by ensuring the client successfully starts with our service, through an introduction to our platform, and by prompting the client to delegate their first task.
  • Build a goal plan for the client, focused on short- and long-term goals towards growth, and identify ways we can support those goals.
  • Proactively manage the relationship between our virtual assistants and assigned clients, including periodic email check-ins, ad-hoc phone or video calls, and monitoring client usage.
  • Manage all inbound client communications by organizing, escalating, and resolving issues appropriately.
  • Understand our different offerings and the value we provide for each industry, and communicate it clearly to clients to promote engagement and potential upgrades.

Requirements

  • A Bachelor's degree or higher.
  • Excellent written and spoken English communication skills.
  • At least a year of experience in client relationship management and/or project management is essential.
  • Experience with process implementation is preferred but not required.
  • Proficiency in using technology, such as Mac, Windows, Chrome, iOS, Android, and video call tools like Zoom or Google Meet.
  • Understanding of online software services and/or technology-based solutions.
  • Ability to develop and implement effective strategies for client success.
  • Positive attitude and desire to contribute to our company's success.
  • Strong interpersonal skills and ability to build rapport with clients and colleagues.

Benefits

  • A people-focused work environment centered on community and personal growth.
  • A competitive salary and performance bonus structure.
  • Opportunities for rapid promotion and salary increases as our company scales.
  • Remote work-friendly culture.
  • Avenues for continuous learning and skill development.

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