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Analyst - Service Optimization
2 weeks ago
We are seeking a detail-oriented and analytical professional to join our team as a Real Time Analyst. In this role, you will be responsible for monitoring service level performance at interval levels against planned AHT, Aux & Shrinkage and correlating with non-adherence at Consultant level.
Responsibilities:
- Support the monitoring of service level performance by analyzing data and identifying areas for improvement.
- Ensure real-time call outs on performance and staffing level are made to floor supervisors for appropriate action on non-adhering Consultants.
- Collaborate with Ops MOD to inform them of consultant level deviations and KPIs.
- Prepare and submit accurate EOD performance analysis reports.
As a Real Time Analyst, you will have the opportunity to work closely with our operations team to drive productivity and efficiency improvements. If you are a motivated and detail-oriented individual who is passionate about analytics and problem-solving, we encourage you to apply for this exciting role.
Benefits:
As a valued member of our team, you will receive competitive compensation and benefits packages, including opportunities for career growth and development.
