Service Desk Analyst

4 weeks ago

Mandaluyong City, National Capital Region, Philippines Unisys Full time
Service Desk Analyst page is loaded## Service Desk Analystlocations: Citynet - Mandaluyong Citytime type: Full timeposted on: Posted Todayjob requisition id: REQ567771**What success looks like in this role:**
• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports in ongoing day to day questions related to client incidents, requests and queries.**You will be successful in this role if you have:*** High School Diploma or GED required* May require technical certification or Associate Degree* Minimum of 2 years of relative experience* ITIL certification requiredUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' .Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. We change how people experience technology and help organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.
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