Senior System Configuration Specialist

2 days ago

Davao City, Davao, Philippines beBeeImplementation Full time ₱4,800 - ₱7,200
Implementation Specialist Job Description

This role involves working closely with clients, understanding their business requirements, configuring the system, and providing training and support to ensure a smooth transition.

The Implementation Specialist is a critical member of the Professional Services team and also provides assistance to the Customer Success Teams.

Responsibilities:
  • Collaborate with project managers to create and maintain project schedules, task lists, and timelines.
  • Assist in developing project plans, objectives, deliverables, and resource allocation.
  • Assist implementation projects while partnering closely with our clients' technical sponsors on configuration and testing.
  • Guide clients through the onboarding process, ensuring a clear understanding of system capabilities and functionalities.
  • Complete technical setup of workflows including integrating social media accounts, websites, and email providers.
  • Adhere to detailed project plan schedules and contribute to weekly status reports to ensure accountability for milestone dates and work quality.
  • Maintain updated and accurate configuration workbook templates and documentation of configuration settings for customers.
  • Proactively identify implementation risks and mitigate them effectively and efficiently
  • Tailor and facilitate User Acceptance Testing (UAT) specific to customer configuration.
  • Support the customer success plans, by assisting in product and phased rollouts, supporting value-driven conversations with the customer to increase adoption and introducing new product functionality that will deliver results.

Key responsibilities include:

  • Quickly establish/nurture rapport and a positive relationship with customer stakeholders.
  • Fostering strong relationships with Customer Success and cross-functional teams to holistically address customer issues and provide additional insights from a customer perspective.
  • Reporting and tracking bugs and enhancement requests affecting users.
  • Participate in training and development opportunities to enhance project management skills.
  • Seek guidance from project managers and contribute to continuous improvement initiatives.
Requirements:
  • Bachelors in Arts/Bachelors in Science or equivalent degree.
  • 2-3 years of relevant work experience in a related role.
  • Background and strong interest in B2B Enterprise SaaS Implementation and HR domain experience.
  • Proficiency in configuring and customizing platforms.
  • Excellent communication skills, both written and verbal.
  • Proficiency in Microsoft Office Suite (particularly Excel) and Google Apps.
  • Organization and efficiency in time management and an ability to juggle many ongoing initiatives with grace.
  • Strong organizational and time management skills with the ability to juggle multiple projects.
  • Proficiency for data analysis and process/operations improvement.
  • Detail-oriented with a proactive approach to problem-solving.
  • Ability to work collaboratively within a team and adapt to changing project requirements.
Benefits:
  • Private Health Insurance
  • Paid Time Off
  • Work From Home
  • Training & Development
About Us

As a global team, we are united by our desire to connect diverse people with common values for bold impact. We employ just over a thousand team members across five countries and want to employ over 5,000 people by 2027, if not sooner.

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