Senior Technical Support Specialist

21 hours ago

Davao City, Davao, Philippines beBeeTechnical Full time ₱900,000 - ₱1,200,000

Your mission as a Senior Technical Support Specialist

This position requires a strong technical background, excellent problem-solving skills, and a customer-focused approach.

  • Provide technical assistance to customers by diagnosing and resolving hardware, software, OS related, M365, and basic network issues.
  • Investigate problems thoroughly, using available resources such as documentation, knowledge bases, and collaboration with other technical teams.
Your Key Responsibilities
  • Handling escalated tickets from Level 1 support, ensuring prompt and effective resolution.
  • Collaborating with cross-functional teams to ensure a seamless customer experience.
  • Conducting root cause analysis for recurring issues and providing recommendations for resolution.
  • Documenting resolutions and updating knowledge base articles.
  • Configuring, installing, and troubleshooting hardware such as desktops, laptops, printers, and peripherals.
  • Managing software installations, updates, and troubleshooting.
  • Assisting with user account management (Active Directory, email, and other systems).
  • Maintaining accurate incident, solution, and process documentation, contributing to the knowledge base.

You will be working closely with various departments to ensure timely resolution of complex issues. This role offers opportunities for professional growth and development in a dynamic and supportive team environment.

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