High-Performing Team Manager
1 week ago
We are seeking a highly skilled and experienced Team Leader to join our team at TORCH Solutions in Davao City, Davao del Sur.
The ideal candidate will have a minimum of 1 year of experience in a customer service supervisory or team leadership role and possess excellent communication and interpersonal skills, with the ability to effectively coach and motivate a team.
This is a full-time position with fixed weekends off, providing a great work-life balance. The salary for this role is approximately PHP 40,000 - 60,000 per month, depending on experience.
About the Role- Oversee the day-to-day operations of your team, including scheduling, monitoring performance, and providing coaching and feedback.
- Implement and enforce customer service policies and procedures to ensure consistent and exceptional service delivery.
- Identify and address training needs for your team, and facilitate skill development and knowledge sharing.
- Collaborate with other teams and departments to resolve customer issues and achieve overall business objectives.
The successful candidate will be responsible for:
- Analysing team and individual performance metrics to identify areas for improvement and implement effective strategies.
- Fostering a positive and engaging team culture, and promoting a customer-centric mindset.
In return for your hard work and dedication, we offer:
- A competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits, including medical and dental coverage.
- Opportunities for professional development and career advancement.
- A collaborative and supportive team culture that values work-life balance.
- Access to state-of-the-art technology and resources to excel in your role.
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