Customer Service Team Member

2 weeks ago


Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full time

Talent Outsourcing Channel Solutions is seeking a highly skilled Service Excellence Representative to join our team. This role offers an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences.

About the Role:

We are currently hiring Service Excellence Representatives for our VOICE and Non-Voice Accounts. In this role, you will be responsible for resolving customer issues and concerns in a timely and professional manner. Your goal will be to ensure high levels of customer satisfaction through excellent service delivery.

Responsibilities:

  • Resolve Customer Issues: You will work closely with customers to resolve their concerns and provide them with efficient solutions.
  • Maintain Accurate Records: You will maintain detailed and accurate records of customer interactions to ensure that all information is up-to-date and accessible.
  • Meet Performance Targets: You will strive to meet and exceed performance targets by providing excellent service delivery and achieving key performance indicators (KPIs).

Qualifications:

To be successful in this role, you will require the following qualifications and skills:

  • High School Diploma or Equivalent: A high school diploma or equivalent is required for this position. Additional education or training in customer service is an asset.
  • Flexibility: You must be flexible and willing to work in rotating shifts, including evenings, weekends, and holidays.
  • Excellent Communication Skills: You will need to possess excellent communication skills to effectively interact with customers and colleagues.

Estimated Salary: $45,000 - $55,000 per annum, depending on experience and location. Note: The salary range may vary based on individual circumstances.

Benefits:

Talent Outsourcing Channel Solutions offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a retirement savings plan. We also offer opportunities for professional development and growth within the company.



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