Customer Service Team Member
2 weeks ago
Talent Outsourcing Channel Solutions is seeking a highly skilled Service Excellence Representative to join our team. This role offers an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences.
About the Role:
We are currently hiring Service Excellence Representatives for our VOICE and Non-Voice Accounts. In this role, you will be responsible for resolving customer issues and concerns in a timely and professional manner. Your goal will be to ensure high levels of customer satisfaction through excellent service delivery.
Responsibilities:
- Resolve Customer Issues: You will work closely with customers to resolve their concerns and provide them with efficient solutions.
- Maintain Accurate Records: You will maintain detailed and accurate records of customer interactions to ensure that all information is up-to-date and accessible.
- Meet Performance Targets: You will strive to meet and exceed performance targets by providing excellent service delivery and achieving key performance indicators (KPIs).
Qualifications:
To be successful in this role, you will require the following qualifications and skills:
- High School Diploma or Equivalent: A high school diploma or equivalent is required for this position. Additional education or training in customer service is an asset.
- Flexibility: You must be flexible and willing to work in rotating shifts, including evenings, weekends, and holidays.
- Excellent Communication Skills: You will need to possess excellent communication skills to effectively interact with customers and colleagues.
Estimated Salary: $45,000 - $55,000 per annum, depending on experience and location. Note: The salary range may vary based on individual circumstances.
Benefits:
Talent Outsourcing Channel Solutions offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as a retirement savings plan. We also offer opportunities for professional development and growth within the company.
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