Remote Customer Support Specialist

9 hours ago

Bacoor, Calabarzon, Philippines beBeeCustomer Full time ₱4,000,000 - ₱6,000,000

About Us

We are seeking a dedicated Customer Service Professional to join our remote team. This role involves providing exceptional customer support during night shifts.

Key Responsibilities:

  1. Respond promptly and accurately to customer inquiries via phone, email, and chat.
  2. Troubleshoot and resolve customer issues efficiently, minimizing disruption to their experience.
  3. Maintain a thorough understanding of our products and services to provide accurate information to customers.
  4. Document customer interactions and issue resolutions in our CRM system.
  5. Follow up with customers to ensure issues are resolved and satisfaction is achieved.
  6. Collect and relay customer feedback to relevant departments for continuous improvement.
  7. Collaborate with team members and supervisors to deliver a seamless customer service experience.

Qualifications:

  1. Prior experience in a customer-facing role, preferably in a remote or night shift setting.
  2. Experience with CRM software and customer support tools.
  3. Excellent verbal and written communication skills.
  4. Strong problem-solving and troubleshooting abilities.
  5. Ability to manage multiple tasks and priorities in a fast-paced environment.

Requirements:

  • Type: Remote position.
  • Shift: Night shift hours to cater to our global customer base.

As a Customer Service Professional, you will play a critical role in ensuring our customers receive exceptional service. If you are passionate about delivering high-quality customer support and have a strong commitment to excellence, we encourage you to apply.

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