Branch Operations Manager

2 hours ago


Manila, National Capital Region, Philippines Joneco Tech Marketing Corp Full time
Job Summary

We are seeking a highly skilled and experienced professional to join our team as an Assistant Branch Head at Joneco Tech Marketing Corp. The ideal candidate will have a strong background in marketing and a proven track record of success in managing daily operations, providing exceptional customer service, and leading a team of staff members.

Key Responsibilities
  • Monitor and oversee daily branch operations, ensuring adherence to company policies and procedures.
  • Provide top-notch customer service by answering questions, processing transactions, and resolving complaints in a timely and professional manner.
  • Communicate effectively with customers and stakeholders about new products and services offered by the bank.
  • Review financial statements and reports to identify trends and issues, making informed business decisions.
  • Perform various clerical tasks, including updating account records, processing payments, and inputting data into computer systems.
  • Prepare reports on branch activity, including deposits, withdrawals, loan activity, and customer complaints.
  • Collaborate with IT personnel to ensure the efficient and effective operation of bank systems.
  • Lead and manage staff members in the branch, including hiring, training, motivating, and disciplining employees.
  • Meet with clients to discuss their personal finance needs and goals.
Requirements
  • 4 years of experience in a related field, preferably in marketing or a related field.
  • Strong leadership and management skills.
  • Excellent communication and customer service skills.
  • Ability to analyze financial data and make informed decisions.
  • Proficiency in computer systems and software.

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