MIS and Workforce Management Expert

7 days ago


Taguig, National Capital Region, Philippines Sun Life Full time
MIS and Workforce Management Expert

This role directly supports the CCC team by providing expert-level services in MIS and Workforce Management within a contact center environment.

Key stakeholders will be operations leadership, human resources, business excellence, finance, and resource planning teams.

Responsibilities:

  • Support and maintain existing management information systems (MIS) to ensure smooth operation.
  • Generate and distribute accurate and timely management reports to key stakeholders.
  • Recommend updates to current MIS to enhance reporting efficiency and consistency.
  • Analyze data periodically for report generation to provide valuable insights.
  • Develop and support MIS system for performance management and internal communication to drive business success.
  • Offer strong reporting and analytical support to the management team to inform strategic decisions.
  • Generate both periodic and ad hoc reports as needed to meet business requirements.
  • Participate in cross-functional meetings to resolve recurring MIS-related issues and improve overall efficiency.
  • Provide analytical support for special projects to drive business growth and innovation.

Key Skills:

  • Expertise in Excel and data analysis.
  • Strong problem-solving and analytical skills to drive business success.
  • Ability to produce meaningful results from data to inform strategic decisions.
  • Experience in consolidating and analyzing data sources to provide valuable insights.
  • Understanding of queuing theory and call center mathematics to optimize business processes.
  • Excellent written and verbal communication skills to collaborate effectively with stakeholders.
  • Superior collaborative working abilities to drive business outcomes.
  • Attention to detail and in-depth planning, organizational, and time management skills to manage multiple priorities.
  • Comfortable learning new applications quickly with minimal direction to adapt to changing business needs.
  • Experience forecasting in call center environments to drive business growth.
  • Experienced user of VBA and/or Tableau to analyze and present complex data insights.
  • IEX/Nice user to optimize business processes.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.

Seniority Level

Associate

Employment Type

Full-time

Job Function

Customer Service

Industries

Telephone Call Centers



  • Taguig, National Capital Region, Philippines BUNCH Full time

    At BUNCH, we are looking for a Workforce Management Expert to join our team.The successful candidate will have experience in HR Partnership or Account Management in an Outsourcing or Shared Service environment.Key ResponsibilitiesAct as a bridge between client and employees ensuring seamless communication.Manage HR service requests, addressing them promptly...


  • Taguig, National Capital Region, Philippines Marsh & McLennan Companies Full time

    Mercer is committed to creating a diverse, inclusive and flexible work environment. As a Workforce Solutions Expert, you will have the opportunity to work with clients to develop and implement effective talent management strategies that drive business growth.Responsibilities:Partner with organizations to create and implement effective talent management...

  • Workforce Management

    9 hours ago


    Taguig, National Capital Region, Philippines Carelon Global Solutions Philippines Full time

    Job Description:The Workforce Assistant Manager is responsible for supervising and developing a workforce management team that creates effective schedules to handle the workload and efficiently manages real-time operations while communicating performance results. This role involves leading, developing, and coaching a team of workforce analysts and...


  • Taguig, National Capital Region, Philippines Sun Life Full time

    MIS and Workforce Management SpecialistThe role plays a critical support function for the CCC team, focusing on MIS and Workforce Management in a contact center environment.Key stakeholders include operations leadership, human resources, business excellence, finance, and resource planning teams.Essential Duties:Provide maintenance and support to existing...


  • Taguig, National Capital Region, Philippines KAMI Workforce Full time

    At KAMI Workforce, we are seeking a skilled Global Payroll Expert to join our team.Job OverviewThis role is responsible for accurately processing payroll for our US-based clients.Key ResponsibilitiesProcess payroll for multiple clients, ensuring accuracy and compliance with federal and state regulationsCalculate and apply payroll deductions, benefits, and...


  • Taguig, National Capital Region, Philippines GSS PH Full time

    Requirements:Bachelor's DegreeMinimum 8 – 10 years of experience in Workforce management (Time management, attendance, scheduling, etc.) and Payroll consulting. Experience of working in a consulting environment on global client projects in areas of time & attendance, workforce management transformation and shared services advisory.Experience in team...


  • Taguig, National Capital Region, Philippines GSS PH Full time

    Requirements: Bachelor's Degree3-5+ years of experience in Workforce management (Time management, attendance, scheduling, etc.) and Payroll consulting. Experience of working in a consulting environment on global client projectsExperience and working knowledge of one or more global payroll platforms such as ADP (Global View, Workforce Now), UKG/Kronos SAP,...


  • Taguig, National Capital Region, Philippines Firstsource Full time

    Job OverviewWe are seeking an experienced Workforce Management Strategist to oversee forecasting, scheduling, and real-time management. The ideal candidate will play a critical role in optimizing staffing, improving operational efficiency, and ensuring workforce strategies align with business goals.


  • Taguig, National Capital Region, Philippines Neksjob Corporation Full time

    At Neksjob Corporation, we are looking for a highly skilled Workforce Planning Manager to oversee all operational support aspects of our contact center.The WFM Supervisor is responsible for managing a team of individual contributors and ensuring that workforce management processes are efficiently implemented. This includes overseeing staffing, scheduling,...


  • Taguig, National Capital Region, Philippines Carelon Global Solutions Philippines Full time

    Company Overview:Carelon Global Solutions Philippines is a leading provider of healthcare solutions, and we are currently seeking an experienced professional to fill the role of Workforce Assistant Manager. As a key member of our operations team, you will be responsible for supervising and developing a workforce management team that creates effective...


  • Taguig, National Capital Region, Philippines Lucky Fortune Manpower Services Corporation Full time

    We are seeking a Workforce Management Coordinator to join our HR team at Lucky Fortune Manpower Services Corporation.About the RoleThis role will be responsible for coordinating workforce planning, talent acquisition, and employee development initiatives.Key ResponsibilitiesWorkforce Planning: Assist with forecasting workforce needs, developing succession...


  • Taguig, National Capital Region, Philippines KAMI Workforce Full time

    Hybrid - Taguig 3-5 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionAs a US Payroll Processing Expert at KAMI Workforce, you will be responsible for accurately processing payroll for our US-based clients. You will play a crucial role in ensuring that employees are paid accurately and on time while adhering to relevant laws and regulations. This position...


  • Taguig, National Capital Region, Philippines NeksJob Full time

    Shift: Shifting ScheduleSalary: 35K Max RateTarget Start Date: ASAPRequirements/Required Skills:Extensive knowledge and experience in Workforce Management (WFM)Job Description:The WFM Supervisor is responsible for overseeing all operational support aspects of the contact center, including staffing, scheduling, forecasting systems, and policies. You will...


  • Taguig, National Capital Region, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full time

    Job DescriptionThe Workforce Management Supervisor at HGS Offshore Staffing Solutions (HGS OSS) plays a vital role in ensuring the efficient management of staff resources. This includes forecasting, scheduling, and monitoring interaction volumes to optimize staffing levels. The successful candidate will have excellent analytical and communication skills,...


  • Taguig, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    About Eteam Workforce Private CorporationWe are a leading provider of workforce solutions, leveraging technology to drive business outcomes. Our team of experts helps organizations optimize their human capital strategies. Responsibilities: Lead technical requirements gathering or design workshops to derive the envisioned solution. Provide Salesforce...


  • Taguig, National Capital Region, Philippines The Goodyear Tire & Rubber Company Full time

    The Goodyear Tire & Rubber Company is looking for a skilled SAP Material Management Expert to provide IT support.ResponsibilitiesWork collaboratively with business/IT teams to resolve SAP MM issues globally.Apply technical expertise to develop and configure solutions meeting business needs.Provide high-quality support to ensure successful implementation and...


  • Taguig, National Capital Region, Philippines HGS Offshore Staffing Solutions (HGS OSS) Full time

    HGS Offshore Staffing Solutions (HGS OSS)NegotiableOn-site - Taguig 3-5 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionRole PurposeThe Workforce Management Supervisor is responsible for forecasting, optimizing, scheduling, interaction volume monitoring, and making necessary recommendations adjustments. This includes determining and communicating work...

  • Work Force Management

    2 weeks ago


    Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full time

    Role: Work Force Management – Order Taking Company Overview: Call Center / IT-Enabled Service/ BPO Role Overview:The WFM is responsible for overseeing RTA, Planning, reporting and Management Information Systems (MIS) to support data-driven decision-making. This role involves analyzing workforce data, developing staffing strategies, and implementing...

  • Assistant Manager

    5 hours ago


    Taguig, National Capital Region, Philippines Carelon Global Solutions Philippines Full time

    As a Workforce Assistant Manager at Carelon Global Solutions Philippines, you will be responsible for overseeing the development and implementation of our workforce management strategies. This includes creating effective schedules, managing real-time operations, and leading operations governance meetings for scheduling.Key Accountabilities:Develop and...

  • Work Force Management

    4 weeks ago


    Taguig, National Capital Region, Philippines Welsend Global Services Inc. Full time

    Role: Work Force Management – Order Taking Company Overview: Call Center / IT-Enabled Service/ BPORole Overview:The WFM is responsible for overseeing RTA, Planning, reporting and Management Information Systems (MIS) to support data-driven decision-making. This role involves analyzing workforce data, developing staffing strategies, and implementing...