Senior Client Advocate

1 day ago

Mabalacat, Central Luzon, Philippines beBeeCustomer Full time ₱4,200 - ₱6,000
Job Overview

A little about us

  • We are a global organization dedicated to delivering world-class client experiences.
  • Our mission is to connect diverse individuals with common values for positive impact.

About Your Role

As a key member of our team, you will be responsible for interacting with clients and supporting them to address inquiries and resolve concerns regarding our products and services.

This position requires collaboration with internal and external teams to provide client service in a timely and professional manner, continuously improving processes that enhance the client experience.

We are looking for impact-driven individuals who are passionate about helping us grow and achieve our purpose.

Responsibilities:

  • You will interact with clients across multiple channels to provide accurate, valid, and complete information with empathy, courtesy, and professionalism.
  • Handle client consultation calls, technical troubleshooting, escalations, and complex investigations.
  • Troubleshoot product or service-related issues by investigating root causes, collaborating with internal teams, and ensuring timely resolution.
  • Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
  • Proactively identify client needs and offer thoughtful solutions, accommodations, or next steps.
  • Ensure proper and timely escalation of issues to meet internal and external expectations.
  • Identify opportunities and recommendations for continuous process improvement.

Requirements

  • 3+ years of client support experience, preferably in a fast-paced environment.
  • Previous experience supporting software products.
  • Basic knowledge of cloud-based applications and MS Office applications.
  • Excellent reading comprehension, verbal, and written communication skills.
  • Ability to understand and communicate complex topics to clients.
  • Knowledge and experience with CRM tools is a plus.

What We Offer

  • Ongoing training and development programs.

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