IT Support and Solutions Expert

3 days ago

Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱400,000 - ₱600,000
Technical Support Professional

We are seeking a highly skilled and experienced Technical Support Specialist to provide remote technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively. As a Technical Support Professional, you will troubleshoot and resolve IT problems, identifying root causes, and/or escalating to supplier or partner organisations as required, to minimise downtime and disruptions.

">

Required Skills:

  • Provide remote technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively.
  • Troubleshoot and resolve IT problems, identifying root causes, and/or escalating to supplier or partner organisations as required, to minimise downtime and disruptions.
  • Remotely install, configure, and maintain computer systems, mobile devices, software, printers, and peripherals to ensure optimal performance and security.
  • Manage system user accounts and access permissions, ensuring data security and compliance with company policies.
  • Log, manage and respond to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions.
  • Provide training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency.
  • Monitor and maintain IT inventory, including hardware and software licenses, and assist with procurement as needed.
  • Collaborate with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations.
  • Stay updated with the latest technology trends and advancements in IT support, continuously enhancing technical skills and knowledge.
">

Requirements:

  • Possess a Degree in Information Technology / Computer Science, or a related field.
  • A minimum 3 - 5 years prior experience providing support in three or more of the following areas: Windows 10/11, M365, Active Directory / Azure AD, SharePoint, Teams, and Xero.
  • Experience with remote support and management applications (e.g. TeamViewer, AnyDesk, VNC) and help desk software (e.g. Freshdesk, Zendesk, Jira).
  • Proficiency with Microsoft Office products, particularly Excel.
  • Possess strong attention to detail and problem-solving skills.
  • Well-developed English written and verbal communication skills.
"]},

  • Technical Solutions Expert

    3 days ago

    Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱300,000 - ₱500,000

    Our team is seeking a skilled Technical Solutions Expert to join our growing support department. As a Technical Solutions Expert, you will play a key role in providing expert assistance to customers through various communication channels, including live chat and tickets.In this position, you will be responsible for troubleshooting complex technical issues,...

  • Technical Solutions Expert

    3 days ago

    Las Piñas, National Capital Region, Philippines beBeeExpert Full time ₱500,000 - ₱1,000,000

    Key ResponsibilitiesThis role will involve delivering high-level support to clients, providing solutions to their complex needs and ensuring seamless integration of our products. Key responsibilities will include developing strong client relationships, identifying areas for improvement and implementing changes to enhance client satisfaction.You will work...

  • Expert Technical Support Specialist

    3 days ago

    Las Piñas, National Capital Region, Philippines beBeeTechnical Full time A$2,000 - A$2,500

    Job Opportunity: Technical Support ExpertWe're looking for a skilled professional to fill the role of Technical Support Expert. This position will involve providing top-notch support to our clients, ensuring their technical issues are resolved efficiently and effectively.Responsibilities:Provide expert technical support to clients via various communication...

  • Salesforce Solutions Expert

    3 days ago

    Las Piñas, National Capital Region, Philippines beBeeExpertise Full time ₱1,200,000 - ₱1,500,000

    Job Description:We are seeking an experienced Salesforce Solutions Expert to join our team. As a key member of our organization, you will play a crucial role in delivering high-quality solutions for our clients by leveraging your expertise in Salesforce.Key Responsibilities:Understand client business needs and translate them into effective Salesforce...

  • A Technical Expert in Network and Cybersecurity Solutions

    3 days ago

    Las Piñas, National Capital Region, Philippines beBeeSolution Full time ₱1,500,000 - ₱2,000,000

    Network and Security Solution SpecialistThis is an exceptional opportunity to join our team as a Network and Security Solution Specialist. We are seeking a dynamic individual with strong technical expertise and excellent communication skills to provide technical support to our sales teams and customers.Job DescriptionProvide technical expertise and support...

  • Tech Support Expert

    3 days ago

    Las Piñas, National Capital Region, Philippines beBeeTechnical Full time $90,000 - $120,000

    Job Title: Technical Support Specialist">We are seeking a skilled and experienced Technical Support Specialist to join our team. This role provides world-class technical support to high-profile enterprise clients and plays a key role in ensuring the successful deployment and operation of our cloud-based solutions.This individual will collaborate closely with...

  • Tech Support Expert

    3 days ago

    Las Piñas, National Capital Region, Philippines beBeeTechnical Full time $50,000 - $80,000

    Job Title: Tech Support ExpertThis role involves delivering exceptional technical support services in a fast-paced environment. As a Tech Support Expert, you will be responsible for providing hands-on troubleshooting assistance, feature explanations, and best practice guidance to our clients.Key Responsibilities:Provide timely technical support via phone,...

  • Expert Customer Support Professional

    3 days ago

    Las Piñas, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱750,000 - ₱1,040,000

    Customer Success SpecialistWe're on the lookout for an expert customer success specialist to join our team. As a customer success specialist, you will play a vital role in helping customers achieve their goals and objectives through exceptional support and guidance.You will be responsible for providing top-notch support via live chat and tickets,...

  • Cloud Solutions Expert

    3 days ago

    Las Piñas, National Capital Region, Philippines beBeeSolutions Full time ₱1,071,892 - ₱1,389,396

    Unlock a career that accelerates impact and drives meaningful change in the hybrid cloud and AI journey of innovative companies.About the RoleYou'll collaborate with visionaries to develop and implement SAP solutions that meet client needs, leveraging your knowledge of SAP and latest technologies.The role involves strategic planning, technical design,...

  • High-Tech Support Expert

    3 days ago

    Las Piñas, National Capital Region, Philippines beBeeTechnical Full time ₱3,796 - ₱5,075

    Deliver Exceptional Support as a Technical SpecialistAt Integrated OS, we are seeking a skilled ICT professional to join our team of passionate individuals who are committed to delivering exceptional offshoring services.Key Responsibilities:Provide high-quality technical support to customers and team members across multiple platforms.Assist with hardware,...