
IT Support Professional
2 days ago
We are seeking a highly skilled IT Support Specialist to provide timely and effective technical support to restaurant operations.
This is a remote position with a focus on providing excellent customer service and resolving technical issues in a fast-paced environment.
Key Responsibilities:- Provide real-time IT support to restaurant teams during business hours, including evenings and weekends.
- Maintain and update POS menus, item settings, modifiers, reservation systems, and online platforms.
- Diagnose and resolve issues related to POS errors, printer malfunctions, delivery platform connectivity, and online reservation systems.
- Basic networking knowledge (router/modem setup, IP configuration, DHCP/static IPs).
- Experience with hospitality technology platforms, including POS and online booking systems.
- Proficiency with remote support tools such as TeamViewer.
- Strong communication and interpersonal skills to support non-technical users patiently and clearly.
- HMO coverage available for eligible locations.
- Permanent work-from-home setup.
- Immediate start available.
- Steady freelance opportunity.
Schedule:
Monday–Friday: 4:00 PM – 9:00 PM AEST
Saturday & Sunday: 11:30 AM – 2:00 PM and 4:00 PM – 9:00 PM AEST
Total Weekly Hours: 40 Hours
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