Remote Call Center Advocate for Crisis Response

2 days ago

Marikina City, National Capital Region, Philippines beBeeDisasterResponse Full time ₱100,000 - ₱120,000

About Disaster Relief Work:

MCI delivers tailored solutions to meet diverse client needs with a focus on excellence and innovation.

Temporary, remote positions are available for disaster relief efforts contingent on hurricane response needs.

  • Assist customers with service inquiries
  • Learn common requests and solutions
  • Improve customer experience
  • Utilize service techniques and systems
  • Evaluate, troubleshoot, and follow up on customer issues

The ideal candidate will be confident, fully engaged, a team player, and dedicated. A positive and enthusiastic outlook is required for work each day.

Candidate Requirements:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • Able to type swiftly and accurately (20+ words a minute)
  • Familiarity with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Understanding of Windows operating systems
  • Reliable with regular attendance and punctuality
  • Aptitude for conflict resolution, problem solving, and negotiation
  • Customer service oriented (empathetic, responsive, patient, and conscientious)
  • Able to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Ability to thrive in fast-paced environments with change and ambiguity prevalent
  • Excellent interpersonal skills and relationship building abilities

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