Remote Call Center Representative

22 hours ago

Mandaluyong City, National Capital Region, Philippines beBeeCustomerService Full time ₱1,000,000 - ₱1,200,000
Job Overview

Our organization is seeking a skilled Remote Customer Service Agent to support various customer service initiatives for esteemed clients.

This role involves assisting customers with inquiries and providing exceptional service, offering the opportunity to contribute to impactful projects with renowned brands.

Candidates must possess prior call center experience and reside within a reasonable distance from our office.

  • A high-speed internet connection is required for this position.
  • An appropriate, quiet work environment is necessary for optimal performance.
  • Strong language proficiency in English is essential for effective communication.
  • Work-from-home experience is a valuable asset.
Key Responsibilities
  • Respond to inbound and outbound calls professionally and efficiently.
  • Resolve customer issues promptly through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Document interactions accurately and process claims accordingly.
  • Guide customers through options to find the best solutions.
  • Adhere to scripts, policies, and procedures while utilizing available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Elevate complex issues to the relevant team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Ideal Candidate Qualifications
  • Must be 18 years or older.
  • A high school diploma or equivalent is required.
  • Prior call center experience is crucial for success.
  • Work from home experience is highly valued.
  • Excellent command of the English language is necessary.
  • Typing speed of 20+ WPM is required.
  • High-speed internet connection is mandatory.
  • Basic proficiency in Microsoft Office is required.
  • Familiarity with Windows operating systems is essential.
  • Skilled in troubleshooting and follow-up.
  • Effective multitasking and self-management skills are required.
  • Outstanding interpersonal skills are necessary for success in this role.

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