Optimising Workforce Effectiveness

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeWorkforce Full time ₱40,000 - ₱75,000
Job Title: Workforce Manager

We are seeking an experienced Workforce Manager to join our team. As a key member of our operations department, you will be responsible for overseeing workforce planning and ensuring optimal staffing levels.

The successful candidate will have proven experience in workforce management, preferably in a BPO or remote work environment. Strong analytical skills and the ability to forecast workforce needs are essential. Proficiency in workforce tools and data management systems is also required.

  • Report directly to the VP of Operations and/or COO.
  • Oversee workforce planning using forecast models to ensure optimal staffing levels.
  • Monitor and manage absenteeism and attrition on a daily basis.
  • Collaborate with Talent Acquisition, Operations, and Training teams to ensure new hires are matched to the right clients.
  • Utilise Lever, MySQL, and other tools to match idle talent with active opportunities in partnership with Talent Acquisition.
  • Manage offboarding processes to ensure the timely removal of tools and system access for employees exiting the company.
  • Track account churn and work with leadership and Talent Acquisition to secure timely replacements.
  • Maintain a centralised, up-to-date database of all active employees, including accurate organisational charts and reporting lines.
  • Provide daily workforce health updates and coordinate staffing needs with Talent Acquisition and Operations as required.
Reports and Deliverables:
  • Active employee count (by job level).
  • Prior Day, WTD, and MTD absenteeism rates.
  • Prior Day, WTD, and MTD attrition rates.
  • Client run rate churn rates and geo-specific churn reports.
  • Ad-hoc WFM reports as needed.
Requirements:
  • Proven experience in workforce management.
  • Strong analytical skills and forecasting abilities.
  • Proficiency in workforce tools and data management systems.
  • Excellent communication and collaboration skills.
  • Highly organised with exceptional attention to detail.

This role offers a competitive salary ranging from PHP 40,000 to PHP 75,000 per month, plus a range of benefits including permanent remote work setup, opportunities for professional growth and development, and the chance to be part of a dynamic, supportive, and globally minded team.

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