Healthcare Technical Support Specialist

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeTechnical Full time $40,000 - $60,000

We are seeking a dedicated individual to serve as the primary point of contact for IT support requests from healthcare staff and providers. This role plays a critical part in ensuring smooth operations by accurately documenting and routing support tickets to the appropriate teams.

Key Responsibilities:
  • Serve as the initial point of contact for healthcare users seeking technical support.
  • Receive, review and log all incoming support requests via phone, email or internal systems.
  • Create clear, detailed and accurate support tickets in the system, capturing all relevant information to aid timely resolution.
  • Ensure all tickets are created and submitted within defined Service Level Agreement (SLA) timelines.
  • Communicate with end-users to gather additional details or clarify issues as needed.
  • Route tickets efficiently to the appropriate teams.
Essential Skills & Qualifications:
  • A minimum of prior experience in a healthcare environment, providing IT helpdesk or customer support services is required.
  • Strong attention to detail with exceptional documentation and organizational skills are essential.
  • Effective verbal and written communication skills are necessary.
  • Familiarity with healthcare systems, Electronic Medical Records (EMR) or medical terminology is highly preferred.
Benefits:

This position offers the flexibility of remote work, allowing you to work from home and maintain a healthy work-life balance.

Requirements:

You will need to have some essential tools – a reliable computer and noise-cancelling headset, a second monitor for enhanced productivity and a stable internet connection. You'll also be required to have a backup internet connection, ensuring that you're well-equipped to complete your work seamlessly.

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