Healthcare Support Specialist

1 week ago


Pagadian, Zamboanga Peninsula, Philippines beBeeCare Full time $45,000 - $60,000

We are seeking a dedicated Afterhours Care Coordinator to support a U.S.-based pediatric homecare provider.

Key Responsibilities
  • Serve as the main point of contact for EST after-hours needs, including urgent matters, schedule changes, and escalations.
  • Monitor communication channels and respond promptly to calls, messages, and emails.
  • Coordinate staff scheduling to ensure consistent coverage and service delivery.
  • Collaborate with the daytime operations team to ensure seamless transitions and continuity.
  • Maintain accurate documentation of after-hour activities, updates, and escalations.
  • Uphold client service standards and support overall operational efficiency.
Requirements
  • Experience in the healthcare industry is highly beneficial.
  • Background in Customer Care, Call Centre, Scheduling, or Workforce Coordination preferred.
  • Excellent English verbal and written communication skills.
  • Ability to multitask and manage urgent requests in a fast-paced environment.
  • Strong problem-solving and decision-making skills.
  • Fast learner.
  • MS Office and Outlook computer skills.
  • Experience with remote work or night shifts is an advantage.
  • Familiarity with U.S.-based healthcare operations is a plus.


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