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Enterprise Insights and Analytics Leadership

2 weeks ago

Angeles City, Central Luzon, Philippines Western & Southern Financial Group Full time
About the Position

The Senior Manager, Enterprise Customer Insights and Speech Analytics is a critical role within the Western & Southern Financial Group enterprise. This leader will be responsible for establishing and leading a Nexidia Speech Analytics team, collaborating closely with business units to ensure effective execution and expansion of the Nexidia AI speech analytics program.

Main Responsibilities
  • Team Development: Provide direction and development for associates through coaching, performance management, and training.
  • Vendor Management: Manage relationships with vendors, negotiate contracts, and ensure they meet organizational needs.
  • Change Management: Lead change management efforts for smooth adoption of new tools and processes.
Required Skills
  • Data Analysis: Excellent data analysis and interpretation abilities.
  • Leadership: Proven leadership skills with experience in managing and leading cross-functional teams.
  • Communication: Excellent presentation skills with the ability to effectively communicate and present information to all levels of the organization.