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Customer Care Leadership Role

3 weeks ago

Angeles City, Central Luzon, Philippines Mass Markets Full time
Job Description

The Team Leader will be responsible for leading and inspiring a team of customer care, inbound/outbound, sales, and retention professionals. Key responsibilities include:

  • Providing guidance, coaching, and support to ensure individual and team success.
  • Fostering a positive and collaborative team culture that encourages innovation and continuous improvement.
  • Establishing clear performance expectations and key performance indicators (KPIs) for team members.

The ideal candidate will possess strong leadership and people management skills, excellent communication and interpersonal abilities, and an analytical mindset with the ability to make data-driven decisions.