Workforce Optimization Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeAnalyst Full time ₱400,000 - ₱800,000

The Workforce Analyst is a strategic role that requires strong analytical and problem-solving skills. This individual will be responsible for managing the global seat allocation for agents, consolidating data across all programs, and analyzing gathered data to ensure utmost accuracy.

Responsibilities
  • Manage the global seat allocation for agents
  • Consolidate data across all programs
  • Analyze gathered data and ensure utmost accuracy
  • Work with delivery teams on tasks pertaining to centralized reporting and seat capacity
  • Assist WFM planners on new program sizing
Requirements
  • Minimum 2 years of experience in MIS/WFM role with basic understanding of scheduling, forecasting, and capacity planning
  • Experience in extracting data from CMS and other reporting platforms
  • Experience in automating tasks/reports that are manual to reduce cycle time and defects
  • Advanced user of G Suite Apps, Excel, and other MS Office applications
  • Knowledge in VBA, SQL, macros, linked data, pivot chart, and visualization tools
  • Experience in developing dashboards with useful visualization
  • Must have a good attendance record
  • Able to work onsite and graveyard shifts
  • Excellent time management and prioritization skills
Benefits
  • This role offers the opportunity to work in a dynamic environment with a team of experienced professionals
  • Collaborative culture with opportunities for growth and development
Additional Information
  • This role is based in a office setting
  • Able to work flexible hours including evening shifts

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