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2 days ago
We are seeking a highly skilled Client Success Leader to join our team.
As a Client Success Leader, you will be responsible for driving client satisfaction and loyalty through exceptional service delivery.
You will lead direct video interactions with international clients, coach and develop a high-performing team of virtual assistants, shape the future of our proprietary software through hands-on testing, and build lasting partnerships with clients across global markets.
This is an exciting opportunity for someone who thrives on direct client interaction, loves developing others, and gets excited about being part of cutting-edge technology development.
The Impact You Will Make:- Lead engaging video calls with international clients.
- Guide new clients and assistants through smooth onboarding experiences.
- Handle support matters with a solutions-first approach.
- Turn client feedback into actionable improvements.
- Build strong, lasting client relationships through proactive communication.
- Coach assistants to deliver exceptional services.
- Create personalized growth plans for team members.
- Foster a culture of knowledge sharing and innovation.
- Track and celebrate performance wins.
- Turn challenges into learning opportunities.
- Excellent English communication skills (written and verbal) - you will be collaborating with global teams daily.
- 1-2 years leadership experience.
- 1-2 years of account management or client experience.
- Tech-savvy mindset with quick learning abilities.
- Natural talent for building relationships through video calls.
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