
Virtual Assistance Services Manager
1 day ago
The Client Retention Lead is a pivotal role in shaping the future of virtual assistance services.
- Lead video interactions with international clients to drive client and team success.
- Develop a high-performing team of virtual assistants through coaching and guidance.
- Contribute to the development of proprietary software through hands-on testing.
- Build partnerships with clients across global markets.
- Create pathways for assistant growth and development.
This opportunity is ideal for individuals who thrive on direct client interaction, enjoy developing others, and are excited about being part of cutting-edge technology development.
Key ResponsibilitiesEngage in meaningful video calls with international clients, provide support, turn feedback into actionable improvements, and build strong client relationships through proactive communication.
Leadership in Tech and InnovationTest new features in proprietary software, provide strategic feedback for product enhancement, create standard operating procedures, pioneer new delivery methods, and coach assistants to deliver exceptional services.
Requirements and QualificationsWe seek an individual with 1-2 years of leadership experience in BPO/customer service, 1-2 years of client-facing account management experience, a proven track record in team development and coaching, excellent English communication skills, experience in performance management and metrics tracking, and a background in virtual team management.
What We OfferCompetitive salary, work-from-home setup, full training and onboarding support, and opportunities for career growth and development.
Application Process- Complete pre-qualifying questions.
- Interview with Recruiting Team.
- Final interview with Operations Team.
- Receive job offer.
- Begin training program.
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