Help Desk Representative

5 days ago

Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱400,000 - ₱600,000

Job Overview:

This role is focused on delivering exceptional customer experiences through effective call management, needs assessment, and issue resolution.

Key Responsibilities:
  • Manage incoming calls from customers
  • Assess customer's needs and guide the customer accordingly
  • Utilize excellent communication and problem-solving skills to resolve issues and alleviate concerns
  • Maintain acceptable call lengths while providing friendly, informative, and helpful interactions
  • Ensure high productivity and quality standards are met
  • Demonstrate a sense of urgency in responding to customer inquiries
  • Escalate customer issues appropriately and correctly
  • Provide timely, accurate, and professional customer service, maintaining a positive and professional demeanor
  • Stay up-to-date with departmental resources, policies, and procedures
  • Achieve campaign goals
Requirements:
  • Candidates with Call Center Experience: A high school graduate with at least six months of call center experience
  • Candidates without Call Center Experience: Completion of at least two years of college education
  • Willingness to work varying night shifts with flexible scheduling
  • Self-motivation and responsibility for personal learning and development
  • Strong team player with integrity
  • Resourcefulness and attention to detail
  • Fluency in the English language

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