
IT Service Desk Representative
4 days ago
Position Overview
The Service Desk Representative is responsible for support of all desktop hardware, software and telecommunications equipment. As a Service Desk Representative, you are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Associates must possess strong verbal and written communication skills.
Position Details:
- Work Setup: Hybrid Setup | Robinsons CyberOmega, Ortigas, Pasig.
- Schedule: Shifting
What you'll do at Insight
- Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases.
- Respond to all Customer requests in timely and professional manner.
- Instruct end users in the appropriate use of equipment, software, and/or reference materials.
- Assist with all aspects of technical support, including on-site visits as needed.
- Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
- Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals.
- Research/troubleshoot issues using the tools available.
- Navigate internal/external reference support materials.
- Proactively following up on all open issues.
- Work closely with other team members to identify and suggest resolutions and improvements.
- Other duties as assigned.
What you'll need to join Insight
- Two-year Associate Degree (field related) or equivalent experience required.
- Must have a minimum of one-year helpdesk experience in a corporate environment, two years preferred.
- Must have a comprehensive knowledge of computer hardware/software concepts.
- This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools.
- Must be able to diagnose and resolve moderately complex system hardware, software, network, and operator issues.
- Related certifications including Microsoft Technology Associate (MTA), A+, Network +, preferred, but not required.
- Must be able to read, analyze, and interpret general business/professional journals, technical procedures, or regulations.
- Ability to write reports and/or business correspondence a must.
- Ability to effectively present information and respond to questions from groups of managers, customers, other teammates required.
- Must have excellent customer service and interpersonal communication skills.
- Must have the ability to work in a team environment and present a professional image.
- Must be able to multi-task and be flexible with assigned work schedule.
-
IT Service Desk Representative
4 days ago
Pasig, National Capital Region, Philippines Insight Full time ₱900,000 - ₱1,200,000 per yearAbout the roleThe IT Service Desk Representative is responsible for support of all desktop hardware, software, and telecommunications equipment. As the IT Service Desk Representative, you are the front line in support of Insight Customers and will provide assistance via phone, email, and chat. If you have a passion for technology and a spirit of service,...
-
IT/ Service Desk Supervisor
4 days ago
Pasig, National Capital Region, Philippines Power Mac Center Full time ₱1,200,000 - ₱2,400,000 per yearI. SYSTEMS DEVELOPER SUPERVISORThis position serves as a lead specialist on one or more systems and is responsible for the entire life cycle of an application development from analysis, coding, testing, and documentation.Develop programming code and software modifications using appropriate languages and tools to provide responsive and innovative solutions,...
-
IT Service Desk Supervisor
4 weeks ago
Pasig, National Capital Region, Philippines Support Services Group Full timeOverviewThe Service Desk Team Leader is responsible for leading the frontline technical support team to ensure efficient resolution of IT incidents and service requests. This role combines technical expertise with leadership and coordination skills to provide high-ESSENTIAL DUTIES AND RESPONSIBILITIESLead and support a team of Service Desk Analysts in daily...
-
IT Service Desk Supervisor
4 days ago
Pasig, National Capital Region, Philippines Support Services Group Full time ₱1,200,000 - ₱2,400,000 per yearThe Service Desk Team Leader is responsible for leading the frontline technical support team to ensure efficient resolution of IT incidents and service requests. This role combines technical expertise with leadership and coordination skills to provide high-ESSENTIAL DUTIES AND RESPONSIBILITIESLead and support a team of Service Desk Analysts in daily...
-
IT Service Desk Supervisor
4 days ago
Pasig, National Capital Region, Philippines SSG Full time ₱1,200,000 - ₱2,400,000 per yearThe Service Desk Supervisor is responsible for leading the frontline technical support team to ensure efficient resolution of IT incidents and service requests. This role combines technical expertise with leadership and coordination skills to provide high-quality support services to internal users. ESSENTIAL DUTIES AND RESPONSIBILITIESLead and support a...
-
Service Desk Team Lead
2 weeks ago
Pasig, National Capital Region, Philippines Universal Access and Systems Solutions Inc. Full time ₱250,000 - ₱450,000 per yearThe Service Desk Lead is responsible for leading the IT Service Desk team and ensuring the timely and efficient handling of customer-reported incidents and service requests. This role ensures SLA adherence, provides escalation support, and delivers consistent client communication to maintain high service satisfaction. The Service Desk Lead manages day-to-day...
-
IT Service Desk Engineer
1 week ago
Pasig, National Capital Region, Philippines Acceligent Solution, Inc. Full time ₱600,000 - ₱800,000 per yearJOB DESCRIPTION FOR SERVICE DESK ENGINEERThe Company:Acceligent Solution Inc. is an Information and Communication Technology (ICT) integrator that has been providing comprehensive network infrastructure solutions and managed services to clients since 2014.The Service Desk Engineer Roles and Responsibilities:Provide technical support to end users via phone,...
-
Service Desk Agent – Level 1
4 days ago
Pasig, National Capital Region, Philippines Corqspace Inc. Full time ₱300,000 - ₱450,000 per yearPosition OverviewWe are seeking a proactive and detail-oriented Service Desk Agent – Level 1 to join our Managed Print Services (MPS) team. This is not a typical service desk role. Beyond handling tickets, the Service Desk Agent will serve as the first point of contact for client concerns, while also coordinating with operations for deployment, removal,...
-
Administrator - IT Service Desk (French Speaker)
3 weeks ago
Pasig, National Capital Region, Philippines Orica Limited Full timeSelect how often (in days) to receive an alert:Administrator - IT Service Desk (French Speaker)Date: 11 Jul 2025Location: Pasig City, National Capital Region (NCR), PH, 1604Company: OricaAbout OricaAbout the roleWe are excited to announce a pivotal opportunity for an IT Service Desk Administrator (French) role to join our esteemed Orica GBS (Global Business...
-
Pasig, National Capital Region, Philippines Orica Full time ₱1,200,000 - ₱2,400,000 per yearAbout OricaAt Orica, it's the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.It's an exciting...