Help Desk Associate

2 days ago


Pasig, National Capital Region, Philippines beBeeCustomer Full time ₱200,000 - ₱350,000
Job Description:

The role of Customer Service Representative involves interacting with customers through various channels to provide exceptional support and resolution for routine issues.

Key Responsibilities:
  • Ensure customer service meets performance standards
  • Clarify customer needs, use decision-support tools, and provide resolutions
  • Listen attentively to customer concerns, demonstrate empathy, and build rapport
  • Maintain knowledge of client products and services
  • Prepare accurate work, including notating accounts as required
  • Participate in activities to improve customer satisfaction and business performance
  • Offer additional products or services
  • Track, document, and retrieve information in databases
  • Respond to customer inquiries, referring to published materials or senior staff
Requirements:
  • High school diploma with relevant experience
  • Courteous with a strong customer service orientation
  • Strong computer navigation skills and PC knowledge
  • Effective communication, both written and verbal
  • Dependable with attention to detail
  • Skilled in multi-tasking, flexibility, and adapting to changes quickly
  • Tolerance for repetitive work in a fast-paced environment
  • Ability to work as a team member and independently
  • Patient in all customer contact situations
  • Ability to rotate shifts, as needed


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