Back Office Administrator

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCollections Full time ₱240,000 - ₱399,999

Job Summary:

We are seeking a highly skilled and organized individual to fill the role of Collections Back Office Assistant.

The successful candidate will be responsible for ensuring that all back office requirements are met, while also providing exceptional customer service to our clients. This is an exciting opportunity for someone who is looking to develop their skills and make a meaningful contribution to our organization.

  • Performs system maintenance for accounts, including requests for changes to cardholder information, batch adjustments, blocking/cancellation, and ensures these are done within the defined turnaround time with no errors
  • Maintains and updates memo lines for any maintenance done or correspondence received/sent by the department to be used as reference of other units
  • Handles various problems related to a cardholder's balance, including reconciliation of accounts, misposted availments, delayed or non-receipt of statement of accounts, unsuccessful debit arrangements, approval of interest/penalty reversals within guidelines
  • Coordinates with Metrobank branches and PS Bank branches to facilitate deposit set-off. Regularly reviews secured accounts to ensure that these are properly maintained in the system and related documents are filed.
  • Handles end-to-end processing of Exit Clearance of resigned/retired DOSRI accounts including call-out. Coordinates with HR department of MB Group and attends to client's request/query such as card conversion and payment options.
  • Handles processing of returned cheques including system maintenance, customer correspondence, and coordination with other concerned units.
  • Handles processing of Mtxt and account maintenance through Cardlink upload or open span
  • Initiates and recommends improvement to streamline manual processes of Back Office tasks
Key Responsibilities:
  • Prepares collection letters and routine correspondence with various HR Departments and Metrobank branches, and ensures that these are printed accurately and dispatched within set turnaround time
  • Updates the central correspondence file of the department and ensures that all correspondences, whether received via post, fax or email, are forwarded to the responsible unit and a holding/final reply is dispatched within 48 hours of receipt
  • Coordinates with the administration department for any messenger services needed by the unit
  • Reviews Collection letter templates and recommends changes if necessary
  • Supplies Requisition and Documentation
  • Prepares the department's supplies requisition, distribution, and safekeeping
  • Files documents for retention within the department's premises and forwards documents for off-site storage or destruction to Central Files
  • Performs other functions that may be assigned from time to time

Qualifications:

  • Bachelor's degree holder; preferably graduate of business course
  • Proficient in the following Microsoft applications: Word, Excel, and PowerPoint
  • Typing speed of at least 30 words per minute (wpm)
  • Knowledge on collection system is an advantage
  • Collections and office and file management experience is an advantage

Benefits:

  • Meaningful life is within your reach

Others:

  • Rank: Rank & File
  • Unit: Credit Operations Group/ Collections and Recoveries Division

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