Customer Database Specialist

2 days ago

Iloilo City, Western Visayas, Philippines beBeeData Full time ₱350,000 - ₱500,000

A business partner is needed to spearhead customer data management and drive informed decision-making within our organization.

Job Description
  • We are looking for a meticulous and resourceful individual to manage and optimize our customer database.

This role demands a focused professional who can uncover hidden opportunities by analyzing and verifying data, ensuring it aligns with the organization's current objectives.

Key Responsibilities
  • Continuously refine CRM data to support strategic organizational goals.
  • Conduct reviews of the historical database to validate the relevance of past inquiries.
  • Research customer profiles, projects, and public data to evaluate potential leads.
  • Identify opportunities for re-engagement by aligning prospects with current offerings.

Maintain and Analyze:

  • Ensure the accuracy and completeness of CRM data through meticulous cleansing and updating.
  • Categorize leads based on potential, prioritizing high-impact prospects.
  • Develop detailed reports on database health, lead potential, and actionable insights for the sales team.
  • Work closely with the sales and marketing teams to deliver well-researched leads.
  • Act as a point of contact for CRM data insights, assisting teams in tailoring their outreach.
Qualification
  • Bachelor's degree in Business Administration, Marketing, Data Science, or a related field.
  • Advanced certifications in CRM systems (e.g., Salesforce, HubSpot) or data analytics tools are a plus.
    • 3-5 years of relevant experience in CRM management, data analysis, or a similar role.
    • Hands-on experience with tools like Zoho CRM, Salesforce, or HubSpot.
    • Demonstrated success in creating segmentation strategies and leading re-engagement campaigns.
    Benefits
    • Salary: PHP 350,000 – 500,000 per annum
    • Remote Work
    • End-of-year paid time off (2 weeks)
    • End-of-year bonus equivalent to half a month's salary
    • High-speed internet allowance
    • Co-working space subsidy
    Requirements
    • Analytical Thinker: Strong skills in identifying patterns, trends, and actionable insights from complex datasets.
    • Detail-Oriented: Exceptional accuracy in data cleansing, enrichment, and reporting.
    • Tech-Savvy: Proficiency in CRM systems and data visualization tools.
    • Proficient in Excel or Spreadsheet Software: Demonstrated expertise in analyzing data using Excel or similar tools, which are key for this role.
    • Data Distillation: The ability to take large volumes of data and distill it into actionable insights that drive decision-making.
    • Collaborative: Works effectively with cross-functional teams, especially sales and marketing.
    • Proactive Problem-Solver: Anticipates challenges and devises efficient solutions.
    • Strong Communicator: Ability to simplify data insights into actionable strategies for diverse stakeholders.

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