Healthcare Support Specialist

7 days ago

Rizal, Philippines beBeeSupport Full time ₱6,000 - ₱8,000
Customer Service Professional

We are seeking a customer-focused professional to provide exceptional support to patients.

  • Respond promptly and professionally to patient enquiries via phone, email, online forms, and other marketing channels. Ensure seamless communication and address questions and concerns with empathy.
  • Manage incoming leads and conduct timely follow-ups to maximise engagement and conversion. Utilise lead management and CRM systems to record and update all interactions.
  • Reactivate past patients through proactive outreach, re-engagement campaigns, and regular communication. Develop strategies to re-engage patients and increase retention rates.
  • Schedule initial consultations and follow-up appointments, ensuring coordination with clinic staff and chiropractors. Maintain accurate records and ensure smooth scheduling processes.
  • Handle payment transactions, provide transparent pricing information, and guide patients through payment options. Ensure clear communication and alleviate any financial concerns.
Requirements:
  • Bachelor's degree or Certificate IV in a relevant discipline preferred.
  • At least 3 years of experience in a customer service or sales support role within a healthcare environment.
  • Strong background in the medical or allied health field is highly desirable.
  • Excellent verbal and written communication skills with a personable and empathetic approach.
  • High level of discipline in following procedures, scripts, and workflow systems.
  • Ability to balance warm patient interactions with timely task completion.
  • Strong time management and multitasking abilities in a fast-paced setting.
  • Competency with CRM and lead management tools.
  • High standards of professionalism, confidentiality, and integrity.
  • Self-motivated and capable of working independently and collaboratively as part of a small team.
  • A genuine interest in helping people and supporting their health journey.

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