Customer Support Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeCryptocurrency Full time $45,000 - $55,000

Are you passionate about delivering exceptional customer support and driving business success?

Job Overview

This is a unique opportunity to join our dynamic team as a Customer Support Consultant in the crypto industry.

As a key member of our support team, you will be responsible for providing top-notch customer support via chats and emails.

Our ideal candidate will have native Dutch and English B2 communication skills, at least 6 months of experience in a customer support role, and personal or professional experience in trading/investments/blockchain.

You will also need to have experience providing support via live chats, working with CRM systems, and possessing analytical and research skills.

A positive and responsible attitude is essential, as well as a personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).

Experience in technical support is a great plus.

Key Responsibilities
  • Deliver exceptional customer support via chats and emails
  • Build long-lasting relationships with customers
  • Meet team performance indicators
  • Stay up-to-date with cutting-edge technology
  • Work with sensitive customer information
  • Apply the latest customer happiness practices
  • Maintain knowledge of client products and services
  • Communicate with developers and other departments
Requirements
  • Native Dutch and English B2 communication skills
  • At least 6 months of experience in a customer support role
  • Personal or professional experience in trading/investments/blockchain
  • Experience providing support via live chats
  • Experience with CRM systems
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection

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