Documentation Operations Director
4 days ago
Job Summary:
The Documentation Operations Director is responsible for overseeing the day-to-day operations of the Documentation Management Group. This includes managing teams responsible for customer data encoding and modification, contract drafting and signing, account review and preparation of Title Transfer, records collection and organization, and document scanning and archiving.
Main Responsibilities:
- Operational Efficiency: Streamline processes and drive continuous improvement to ensure operational efficiency and achievement of group objectives.
- Performance Monitoring: Monitor overall group performance and implement corrective measures where necessary.
- Collaboration: Collaborate with various departments to solve problems and ensure key objectives are met.
- Process Improvement: Continuously evaluate current processes and identify areas for improvement.
- Automation and Digitalization: Drive automation, digitalization, and system enhancements in coordination with in-house development team to improve workflow and data integrity.
- Reporting: Provide regular performance reports and metrics, highlighting key achievements, challenges, and areas for improvement.
Minimum Qualifications:
- Bachelor's degree in Business Administration or a related field.
- Minimum of 3 years in a supervisory or 2 years managerial role.
- Experience in managing internal business and administrative processes.
- Experience in real estate industry and/or title transfer processing is preferred, but not required.
- Experience in using SAP is a plus (REFX module).
- Ability to lead and motivate a team.
- Detail-oriented with strong analytical and problem-solving abilities.
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