US Payroll Customer Solutions Consultant

2 weeks ago

Pasay, National Capital Region, Philippines beBeeImplementation Full time $90,000 - $115,000
Job Overview

We are seeking a dedicated and passionate US Payroll Customer Implementation Specialist to join our growing team. This individual will be a core member of our customer success team, working closely with cross-functional teams to ensure customer satisfaction.

Key Responsibilities
  • Lead new client onboarding for mid/large-sized clients during the first 60 to 90 days.
  • Define and maintain the implementation program for small to medium clients, including timeline, stakeholders and key deliverables, and technical requirements.
  • Own the end-to-end implementation process for assigned accounts, including successful software adoption and training to drive client success.
  • Set accurate expectations with clients and internal stakeholders.
  • Communicate progress with Account Executives and Customer Success Managers.
  • Assist with high-severity requests or issue escalations as needed.
  • Participate in cross-functional groups to improve communications, tools, and products.
Requirements
  • Customer-facing implementation experience: at least 3 years onboarding new clients for a SaaS company, preferably managing larger, more complex implementations.
  • Payroll experience: experience with US payroll, either in an implementation role or in-house payroll management.
  • Basic spreadsheet/database skills with ability to learn quickly.
Benefits
  • Permanently Remote Work Option
  • $50 Monthly Stipend
  • Annual Bonus
  • Performance-based bonuses
  • Flexible PTO
  • Company time off during major US holidays
  • Company-issued Device
  • Career fast track for performers and internal mobility
  • Learn from a team of experienced professionals
About Us

We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any type. We are committed to the full inclusion of all qualified individuals.

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