Associate Human Resource Information System Specialist

2 days ago


Makati City, National Capital Region, Philippines beBeeHumanResource Full time ₱900,000 - ₱1,200,000
Job Description

The Associate HRIS Specialist is a key role that utilizes existing Human Resource Information System procedures to solve routine or standard problems. The position requires strong analytical and problem-solving skills, as well as excellent written and verbal communication skills.

Key Responsibilities
  • Provide accurate tier 1 phone and email support to resolve application-related and support inquiries within the agreed Service Level Agreement (SLA)
  • Accurately document all support requests/incidents and end-user interactions in the ticketing system
  • Monitor access management process and enforce IT security protocols
  • Act with urgency ensuring technical/desktop issues are reported to the system administrator or Global IT Helpdesk/Local IT
  • Complete and accurate handling within the given SLA Target
  • Monitor and document external tickets issued by Vendors; perform general troubleshooting to diagnose and escalate to the appropriate resolver group
  • Provide professional and exceptional customer service to all supported end users and colleagues
  • Provide value by educating end users on supported applications
  • Utilize the team's internal knowledge base, circulate references, and provide feedback for improvements
  • Author weekly tips or process documentation to be published in the knowledge base once approved –internal (HRIS HD) and external (supported users) use
  • Maintain an open, positive, and healthy relationship to help achieve teams' goals and expectations
  • Willing or receptive to learning from management feedback and working with Leads to meet monthly KPI metrics and Quality drive
  • Participate in task rotations and on-call responsibilities
  • Participate in system testing due to new processes, functionality, and upgrades.
  • Perform routine field/table maintenance related to job locations, job codes, requisition templates, etc.
  • Perform transactional/functional tasks if requested by HR/Legal


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