Highly Skilled Solutions Professional Wanted

7 days ago

Rizal, Philippines beBeeSolutions Full time $90,000 - $120,000
Senior Solutions Specialist

We are seeking a seasoned professional to join our team as a Senior Solutions Specialist. As a key member of our implementation project teams, you will assist in delivering Dayforce configurations that meet best practices and provide limited customer support during the implementation process.

About the Role

This senior-level position requires expertise in supporting customers through complex implementations, ensuring timely completion of projects, and aligning solutions with customers' needs. You will work closely with internal teams to improve implementation quality and minimize post-go-live rework.

Responsibilities
  • Confirm, gather, understand, and document customer requirements
  • Consult customers on various options to address business requirements by leveraging best practices, considering downstream effects of configuration choices, applying deep understanding of data flow in Dayforce and third-party applications, and optimizing solutions for product performance and cloud resources
  • Write SQL code to identify, troubleshoot, and fix data and configuration issues in the customer's Dayforce instance
  • Understand, troubleshoot, and modify XML and XSLT code
  • Project Management: create and follow a project plan using effort estimation, outline action items, measure progress, make adjustments, and follow the plan through to completion; provide customers with significant and timely updates; prioritize and manage multiple projects for a customer and maintain strong relationships
  • Collaborate with customers, Ceridian contacts, and third-party vendors to conduct thorough testing to deliver a complete and high-quality solution
  • Use negotiation and conflict resolution skills to drive projects to successful resolution
  • Recommend continued product enhancements
  • Support the Solutions Team by providing mentorship and high-quality training materials, providing solution oversight for projects, creating, documenting, and optimizing team processes
  • Understand and adhere to Ceridian internal business processes to champion customer success
  • Demonstrate product expertise/knowledge of the Dayforce application and how various modules interact with and affect each other
  • Collaborate with Product Management, Development, Implementation, and Support teams to identify gaps, implement processes, and tooling initiatives to improve implementation quality
Requirements

To succeed in this role, you should have:

  • Bachelor's Degree in Computer Science, Engineering, or relevant software/computer-related fields
  • 4+ years of support experience or equivalent
  • Superior communication, organizational, and problem-solving skills
  • Strong proficiency with SQL and an understanding of relational database systems
  • Expert understanding of programming, HTML, and Microsoft Server Technology
  • Technical knowledge of XML and XSLT
  • Solid exposure to hosting and change management protocols
Preferred Qualifications and Skills

Previous experience in support, consulting, and/or project management experience specifically in the HCM space; Certification in the HCM space such as CPA Payroll Compliance Legislation and Payroll Fundamentals; French language skills

What We Offer

We offer excellent time away from work programs, comprehensive wellness initiatives, and recognition through competitive pay and benefits. Our focus is not just on your job but on supporting you to be the best version of yourself.

Equality and Inclusion

We believe in equal opportunities and welcome individuals from diverse backgrounds. We are committed to creating an inclusive environment where everyone can thrive.

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