Customer Success Manager

7 days ago

Manila, National Capital Region, Philippines FlutterFlow, Inc. Full time

FlutterFlow is a leading visual development platform that revolutionizes the way teams create, design, and deploy applications. With over 2M users across 200+ countries, FlutterFlow enables teams to build apps without extensive coding knowledge. With an intuitive visual interface, granular control over app experience and cross-platform deployment capabilities, FlutterFlow is trusted by startups and Fortune 500 companies alike to accelerate their product development and deliver innovative digital solutions quickly and efficiently.

About the Role

You'll join a lean customer success team, where you'll help support our growing Enterprise segment and ensure long term customer success and satisfaction. As the 2nd regional CSM, you'll have a significant impact in helping to shape our enterprise customer success strategy and directly impact our growth trajectory. In this role, you'll need to be self-motivated, and able to work within a rapidly changing startup environment.

This role offers exceptional career growth as we scale our enterprise business.

What You Will Work On

  • Enterprise Account Management: Serve as the primary point of contact and strategic advisor for key enterprise accounts, fostering strong relationships and product adoption, as well as ensuring customers achieve success with our platform.

  • Onboarding & Adoption: Guide new and existing customers through onboarding, training, and best practices to ensure deep adoption, product stickiness, and proficiency.

  • Value & ROI Demonstration: Collaborate with customers to measure and communicate the value of FlutterFlow, helping them understand and optimize their return on investment within the first few weeks/ months based on a clear understanding of their goals, business objectives and key success factors.

  • Renewal & Churn Prevention: Monitor account health, proactively address concerns, regularly ideate on new use cases, and manage the renewal process to minimize churn and identify upsell opportunities.

  • Contribute to the Team: Partner with Sales, Product, and Engineering teams to advocate for customer needs and influence product roadmap

Who You Are

  • Proven track record of 3+ years in onboarding and managing enterprise accounts (i.e. customer adoption, retention, success) within a SaaS or tech environment

  • At least 5 years of experience in a client facing role, providing insight on overall best practices, business value, and key metrics/ ROI

  • Prior experience working with FlutterFlow, including the ability to quickly understand and explain technical aspects of low-code/no-code platforms, translating them into clear business value.

  • Deep understanding of the software development lifecycle

  • Proactive approach to identifying challenges, providing innovative solutions, and driving new projects that ensure continuous customer success.

  • Located in Manila, and willing to travel to customer sites in this area 3 days per week

  • You are willing to travel quarterly* for team summits, which are sometimes international
    (* adjust frequency accordingly)

Bonus Points

  • Prior experience using Hubspot CRM

#J-18808-Ljbffr

  • Customer Success Manager

    2 days ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Customer Success Manager RoleThe ideal candidate for this position will be a seasoned professional with at least 8 years of experience in Customer Success or Account Management, along with 5 years of people leadership experience. They should have a strong track record of managing scaled or high-velocity customer success motions, supporting 200+ accounts per...

  • Customer Success Manager

    2 days ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    About the RoleWe are hiring a Customer Success Manager to lead our efforts in ensuring customer satisfaction and retention. In this role, you will be responsible for managing multiple customer accounts, identifying opportunities for growth, and developing strategies to improve customer engagement and loyalty.As a Customer Success Manager, you will be the...

  • Customer Success Manager

    21 hours ago

    Manila, National Capital Region, Philippines Globe Telecom Full time

    Job DescriptionAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting passionate individuals who believe they can make a difference, we are confident we can achieve this goal.Position: Customer Success ManagerThe Customer Success Manager is responsible for ensuring customers fully realize the benefits of Globe's...

  • Customer Success Manager

    3 weeks ago

    Manila, National Capital Region, Philippines Expand Force IT Solutions Inc. Full time

    The Customer Success Manager plays an important function in safeguarding a long-term relationship with a pool of clients. The Customer Success Manager reports to the Senior Customer Success Manager for escalation management, ticket and incident management support, and customer engagement, and collaborates with other functional teams for the success of...

  • Customer Success Manager

    2 weeks ago

    Manila, National Capital Region, Philippines Expand Force IT Solutions Inc. Full time

    The Customer Success Manager plays an important role in maintaining long-term relationships with a pool of clients. The Customer Success Manager reports to the Senior Customer Success Manager for escalation management, ticket and incident support, and customer engagement, collaborating with other teams to achieve customer advocacy objectives.Job...

  • Customer Success Manager

    7 days ago

    Manila, National Capital Region, Philippines EMnify GmbH Full time

    Customer Success Manager - Manila (m/f/d)With a predicted 25 billion connected IoT endpoints by 2025, the commercial and technological opportunities presented by the IoT are endless. Not to mention the career paths this exciting space has created. emnify stands out by delivering the next generation of connectivity technology to IoT solution providers...

  • Customer Success Manager

    2 days ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Customer Success ManagerWe are seeking an experienced professional to lead our Technical Account Management team. The successful candidate will be responsible for building, mentoring, and developing a team of Technical Account Managers (TAMs) who deliver exceptional customer service to key customers.Key Responsibilities:Lead and manage a high-performing team...

  • Customer Success Manager

    2 days ago

    Manila, National Capital Region, Philippines beBee Careers Full time

    Customer Success Manager">We are seeking a talented Customer Success Manager to join our Sales - Quality Solutions team. As part of this role, you will be responsible for delivering exceptional customer experiences and driving business growth through effective quality solutions.Main Responsibilities:Develop and maintain relationships with clients, IT, and...

  • Manager of Customer Success

    1 week ago

    Manila, National Capital Region, Philippines SafetyCulture Full time

    Join to apply for the Manager of Customer Success role at SafetyCultureJoin to apply for the Manager of Customer Success role at SafetyCultureGet AI-powered advice on this job and more exclusive features.SafetyCulture is an Australian-based, international tech scale-up. We create SaaS solutions that empower front line workers to drive operational excellence...

  • Customer Success Manager

    3 weeks ago

    Manila, National Capital Region, Philippines SupportNinja Full time

    Start Date: ASAPWork Schedule: 10PM - 7AM MNLWork Set Up: Remote/WFH (Should be amenable to go onsite when needed)Type of Contract: Full-TimeAs a Customer Success Manager, your primary responsibility will be to cultivate strong relationships with our B2B clients, ensuring their successful onboarding, product adoption, and continued growth.What does a day in...