Expert Trainer and Developer

7 days ago

Dumaguete, Central Visayas, Philippines beBeeCoaching Full time ₱4,500,000 - ₱7,500,000
Job Title: Training and Development Expert

As a key member of our team, you will lead new hire training programs and enable operational excellence through continuous learning and development. You will conduct upskilling sessions for Specialists and Team Leaders, ensuring alignment with performance standards and business objectives.

Responsibilities:
  • Develop and implement comprehensive onboarding processes, including process and product training, to guide employees through skill enhancement and transitioning to independent work.
  • Design, deliver, and continuously improve training programs, including advanced training for career advancement, leadership roles, and communication skills to reduce barriers for non-native speakers.
  • Develop engaging training materials, ensuring clarity, accuracy, and alignment with assessed training needs.
  • Provide real-time feedback, personalized coaching, and technical support to employees.
  • Support employees during transitions and facilitate exit processes for those not completing onboarding.
  • Serve as a backup and support team operations when needed.
  • Participate in regular training activities to stay updated and aligned with processes.
  • Monitor training effectiveness, analyze insights, and recommend program enhancements to align with organizational goals.
  • Collaborate with stakeholders to ensure efficient processes and develop improved QA processes to drive training and performance outcomes.
Requirements:
  • At least 2 years of training experience, preferably in lead gen, sales, technical support or customer support.
  • Excellent communication and coaching skills.
  • Ability to create and deliver effective training sessions.
  • Experience with CRM tools (Salesforce is a plus) and MS Office.
  • Strong organizational, leadership, and time-management skills.
  • Flexible and adaptable to changing priorities and schedules.
  • Self-motivated, proactive, and able to work independently or as part of a team.
  • Reliable internet connection and dedicated workspace suitable for virtual training.
  • Willingness to adapt to varying schedules and requirements.

By joining our organization, you will have the opportunity to develop your skills and expertise in training and development, working with a dynamic team to achieve business objectives.

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