Retail Training Specialist

7 hours ago

Cebu City, Central Visayas, Philippines beBeeRetailTraining Full time ₱2,500,000 - ₱3,000,000
Job Overview

We are seeking a highly skilled Retail Training Specialist to deliver in-store training and coaching focused on product knowledge, customer service, and sales skills.

This role plays a key part in improving store Key Performance Indicators (KPIs) and serves as a development track for future leadership positions.

Key Responsibilities

  • Deliver in-store coaching sessions on product knowledge, customer service, and selling techniques.

  • Conduct staff learning huddles, quizzes, and observation-based coaching.

  • Track improvement in sales KPIs: Average Transaction Value (ATV), Average Transaction Units (ATU), conversion, and mystery shopper scores.

  • Submit monthly dashboards and success stories per store rotation.

  • Partner with Store Leaders and Area Managers to address store team capability gaps.

  • Rotate across assigned stores monthly.

  • Contribute to talent development by identifying high-potential store team members.

  • Participate in regular syncs with the Training Team to share learnings.

Requirements

  • Minimum of 5 years of experience in retail operations, preferably in a store-based leadership role.

  • Proven track record in customer service, sales performance, and team coaching.

  • Hands-on experience with retail systems such as Point-of-Sale (POS), inventory tracking, and sales analytics.

  • Strong working knowledge of hardware, tools, building materials, and home improvement projects is a plus.

  • Prior experience delivering on-the-floor coaching or training is highly preferred.

Education and Qualifications

  • Bachelor's degree in Business, Retail Management, Education, or a related field.

  • Certifications in Training & Development are a plus.

Competencies

  • Leadership: Able to guide, motivate, and develop others through coaching, feedback, and training.

  • Product Expertise: In-depth knowledge of hardware products and the ability to communicate this knowledge effectively.

  • Customer-Centric: Focus on improving the customer experience through employee education and empowerment.

  • Collaboration: Ability to work cross-functionally with store teams, management, and senior leadership to align training with overall business goals.

  • Coaching Agility: Ability to quickly assess team dynamics and adapt training style.

  • Field Presence: High visibility on the sales floor, coaching in real time.

Skills

  • Excellent communication, presentation, and facilitation skills, with the ability to explain complex product information simply and engagingly.

  • Strong organizational and time management skills, with the ability to manage multiple training initiatives simultaneously.

  • Knowledge of adult learning techniques and training methodologies, with the ability to adapt to different learning styles.

  • Analytical mindset with the ability to measure training effectiveness and performance improvements.

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