Mandarin Language Customer Service Representative

2 days ago


Cainta, Calabarzon, Philippines beBeeCommunication Full time $40,000 - $60,000
Job Role Overview

The role of a Mandarin Language Support Associate is pivotal in ensuring seamless customer interactions. This position requires exceptional communication skills, both written and verbal, with the ability to navigate complex customer issues.

As a key member of our support team, you will be responsible for providing timely and accurate responses to customer inquiries via various channels.

Key Responsibilities:
  • Respond to customer requests in a prompt and professional manner.
  • Escalate critical issues to relevant teams as necessary.
  • Develop and maintain a positive attitude towards customers at all times.

This role involves participating in initiatives that drive business growth, such as training junior representatives and product testing.

Requirements:
  • Minimum 1-3 years of experience in a similar CS role.
  • Fluency in both Mandarin and English, verbal and written.
  • Experience with phone support and help desk software.
  • Able to work within US time zones.
  • High-speed internet connection (at least 50 Mbps).
Why Work Here?

We offer a remote working environment with a dynamic team. You will have opportunities to grow professionally, collaborate with talented individuals, and contribute to the success of our growing organization.



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