Chief Client Experience Officer

2 days ago

Taguig, National Capital Region, Philippines beBeeOperations Full time ₱5,000,000 - ₱7,500,000
Business Operations Manager Job Description

The Business Operations Manager plays a pivotal role in ensuring the seamless delivery of exceptional service standards. This strategic leadership position requires you to optimize systems, drive performance, and scale operations effectively.

  • Oversight and management of the end-to-end client lifecycle, from onboarding to ongoing relationship management, guaranteeing consistently high-quality service.
  • Monitoring key performance indicators (KPIs) and identifying gaps to implement corrective action.
  • Analyzing client feedback to anticipate needs and drive continuous improvement.
  • Serving as the voice of the client internally, ensuring alignment between expectations and delivery outcomes.
  • Leadership, mentoring, and inspiring a remote team of professionals, driving both performance and engagement.
  • Designing comprehensive onboarding programs to equip new hires with the necessary skills to deliver top-tier support from day one.
  • Providing actionable coaching, performance feedback, and accountability to raise the bar across the team.
  • Managing conflict decisively and maintaining a culture of high performance and continuous learning.
  • Building and managing internal processes, playbooks, and workflows that scale operations efficiently.
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