Concierge Support Specialist
7 days ago
In the Specialist, Concierge Services role, you'll be part of our dedicated team providing personalized, consultative, and technical support to our clients. As a trusted advisor, you'll help them navigate the complexities of digital presence management and empower them to achieve their goals.
Your key responsibilities will include:
* Establishing yourself as a dependable, solution-oriented expert who can creatively advise clients on digital presence best practices.
* Troubleshooting platform and client-specific inquiries via telephone and email support, while maintaining inbound queue management strategies to ensure adherence to service level agreements (SLAs).
* Providing consultative and training services through 1:1 and group advisory settings via phone calls, webinars, and virtual meetings.
* Crafting help articles and other support materials to empower users to serve themselves.
* Interpreting customer requests, tailoring your conversations according to their needs, and effectively communicating these needs to ensure we are exceeding client expectations - every time.
You'll work cross-functionally with Client Success, Operations, Engineering, and Product teams to deliver full 360-support and surface trends that enhance the end-user experience.
The ideal candidate will have a passion for delivering exceptional customer experiences, excellent communication skills, and a knack for synthesizing complex technical concepts into digestible bits of information.
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