Concierge Support Specialist

7 days ago


Manila, National Capital Region, Philippines Yext Full time
Your Role
In the Specialist, Concierge Services role, you'll be part of our dedicated team providing personalized, consultative, and technical support to our clients. As a trusted advisor, you'll help them navigate the complexities of digital presence management and empower them to achieve their goals.

Your key responsibilities will include:
* Establishing yourself as a dependable, solution-oriented expert who can creatively advise clients on digital presence best practices.
* Troubleshooting platform and client-specific inquiries via telephone and email support, while maintaining inbound queue management strategies to ensure adherence to service level agreements (SLAs).
* Providing consultative and training services through 1:1 and group advisory settings via phone calls, webinars, and virtual meetings.
* Crafting help articles and other support materials to empower users to serve themselves.
* Interpreting customer requests, tailoring your conversations according to their needs, and effectively communicating these needs to ensure we are exceeding client expectations - every time.

You'll work cross-functionally with Client Success, Operations, Engineering, and Product teams to deliver full 360-support and surface trends that enhance the end-user experience.

The ideal candidate will have a passion for delivering exceptional customer experiences, excellent communication skills, and a knack for synthesizing complex technical concepts into digestible bits of information.

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