Digital Services Director
5 days ago
Yext is the leading digital presence platform for multi-location brands. Our AI and machine learning technology powers the knowledge behind every customer engagement, enabling us to deliver consistent, accurate, and engaging experiences.
We're seeking an experienced customer service manager to scale our Concierge Services organization. Yext's Concierge Services offerings help clients maximize their Yext program success by providing field users with guidance and expertise.
The ideal candidate has experience building scalable support models across channels, creating a vibrant, dynamic, customer-focused culture. They will manage a team of Concierge Services Specialists focused on delivering high levels of service to field users.
This role involves coaching, supporting, and developing talent within the team. The Manager will develop and manage ticket queues and escalation paths, ensuring SLAs are met and key KPIs such as CSAT and FiRT are exceeded.
Key Responsibilities- Manage a team of Concierge Services Specialists
- Coach, support, and develop talent within the team
- Develop and manage ticket queues and escalation paths
- Assist the team in troubleshooting escalated issues in real-time
This exciting opportunity offers a chance to work closely with multiple departments across Yext and directly interface with a variety of strategic clients.
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Digital Service Operations Director
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Cloud Operations Director
5 days ago
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GEC Service Director
5 days ago
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Digital Solutions Director
5 days ago
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Director of Digital Strategy
5 days ago
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Digital Transformation Director
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Client Services Director
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Associate Director, Cloud Operations
5 days ago
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Managing Director
3 weeks ago
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Cloud Operations Director
5 days ago
Manila, National Capital Region, Philippines AIA Digital+ Philippines Full timeAbout UsAIA Digital+ Philippines is a leading technology hub that powers AIA's transformation and secures its position as the technology leader in the insurance industry. Our team works together to drive innovation, efficiency, and connectivity across Asia-Pacific.We are seeking an experienced Associate Director, Cloud Operations to lead our cloud operations...
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Digital Transformation Expert
5 days ago
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Associate Cloud Director Philippines
5 days ago
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IT Service Transition Manager
2 weeks ago
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Senior Director of Cloud Services
5 days ago
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Service Delivery Director
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Director of Infrastructure Services
2 days ago
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