Concierge Officer

1 week ago

Manila, National Capital Region, Philippines AS White Global Full time

Join our partner's growing team in the Philippines as a Concierge Officer Our client offers fast, tailored assessment and therapy services to enhance individual capabilities and help people achieve their goals.

As a Concierge Officer, you will support our Concierge & Clinician Team by managing administrative functions, maintaining case contacts in our Case Management Database, preparing files, and coordinating funding requests for participants and their families.

If you're ready to contribute to meaningful change, we'd love to have you on board

KEY RESPONSIBILITIES

  • Ensure timely responses to queries and adherence to quality standards in service delivery.
  • Manage funding requests accurately to secure NDIS funds for services.
  • Support clinicians with administrative tasks and follow-ups to enhance service efficiency.
  • Maintain clear and compliant case notes in line with legal and ethical guidelines.
  • Collaborate with operational staff to ensure ongoing positive service management for clients.
  • Address significant issues by engaging stakeholders and documenting for continuous improvement.
  • Foster a participant-centric culture and deliver service excellence consistently.
  • Comply with National Standards, NDIS regulations, and internal quality management systems.

SKILLS, EXPERIENCE & QUALIFICATION

  • Bachelor's Degree in Business Administration or a related field.
  • 3-5 years of experience in Customer Support (Webchat, Phone, or Case Management) or a similar role.
  • Strong written and verbal communication skills in English.
  • Proficient in Microsoft Applications.
  • Self-motivated with the ability to work autonomously and manage your workload in a target-driven environment.
  • Flexible and adaptable to changing processes and expanding teams.
  • Proven ability to multitask and collaborate effectively as a team player.

ASW OFFERS

  • A diverse, inclusive, and supportive company culture.
  • Competitive remuneration.
  • Opportunity to collaborate and work with global clients and stakeholders.
  • Medical benefits.
  • Great Paid Leave entitlements.
  • Team outings, travel opportunities, company parties/events, and other exciting activities.
  • Exposure to an international environment, working with people across Malaysia, Vietnam, the Philippines, and Australia.
  • Industry and role-related training.
  • Ongoing career opportunities.

Seniority level: Associate

Employment type: Full-time

Job function: Customer Service and Administrative

Industries: Outsourcing and Offshoring Consulting, Office Administration, and Administrative and Support Services

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